Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,894 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,894 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I brought some feather edge boards to clad the back of my shed, having used Suregreen before I knew that I would get a good service to which I did they are a great friendly professional company with very competitive pricing, an easy to navigate website with an online chat that is second to none.”

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Posted 3 years ago

“Great service will definitely be using again”

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Posted 3 years ago

“Easy to order. Just awaiting delivery confirmation”

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Posted 3 years ago

“Very helpful advice before purchasing grass protection mesh”

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Posted 3 years ago

“was very pleased with the delivery time as we had it the next day thank you”

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Posted 3 years ago

“The order was dealt with fantastic and the delivery and quality was very good”

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Posted 3 years ago

“Easy to contact Friendly fast efficient service. No quibble good honest company”

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Posted 3 years ago

“Amazing service & products! delivery driver was really nice too. Even gave my little boy a chocolate bar 😍 definitely recommend this company and will use again!”

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Posted 3 years ago

“Clear website, easy to use.”

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Posted 3 years ago

“Amazing as always x wire delivered fast and good quality x”

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Posted 3 years ago

“Great prices etc and product good. Confusing at checkout on shipping. Can only imagine how much custom they are losing at point of sale as a result!”

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Posted 3 years ago

“Cant seem to order”

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Posted 3 years ago

“No mention of exorbitant delivery fees until the point of purchase, unreasonable demands for fork lift on delivery, don’t bother to use the query service as no answer and when you complain they can’t find your queries. Need I say more never had such pitiful service. My advice buy somewhere else where they provide a service I have. Bob Howlett”

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Posted 3 years ago

Hi Robert, As per our email correspondence directly; Although I do sympathise with your position, and as stated by my colleagues, you have every right to cancel your order, the matter of the cost to return the goods to us from the courier is something you would be liable for. This would be deducted from your refund once the goods are returned and checked back in to our warehouse. We do make it clear on our website, that 2 people are required to offload pallet orders of timber and concrete. This is shown on the item page, on the Delivery Information page and also on your dispatch notification email. We are also open 7 days a week to answer any queries you may have by phone, chat or email. I am sorry you are unhappy with this outcome, and do understand your frustration, however with most cancellations after dispatch, the return courier costs would apply as in line with distance selling regulation, and the terms and conditions you agreed to on placing your online order. I understood that this query had been closed, however if you do require further information please do contact us directly to discuss. Kind regards, Wendy Suregreen Ltd

Posted 3 years ago

“Very good price, excellent quality product and fast delivery, thank you and well done Suregreen”

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Posted 3 years ago

“I ordered 3 sleeper logs for a raised flower bed I am building, only two were delivered, a swift "chat" made certain that the final item/sleeper was delivered ASAP. the customer services team went above and beyond assuring me that I would get my sleeper as soon as possible and they were right it arrived a couple of days later. the ordering was dead easy just look click n pay.. simple quick delivery and everyone was polite happy and friendly. will use them again if needed, and I recommend you give them a go .”

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Posted 3 years ago

“Excellent. Product as described, service friendly and efficient.”

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Posted 3 years ago

“Some items ordered have not arrived after 2 weeks. Contacted company asking them to investigate, but no-one came back to me and had to do this 3 times. So far no response to the problem.”

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Posted 3 years ago

“Good prices, clear website. Waiting to see on product and delivery...”

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Posted 3 years ago

“good quality product at a great price and fast delivery”

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Posted 3 years ago

“Lots to see and compare”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,894 reviews