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Origin Suregreen Ltd Reviews

4.6 Rating 7,882 Reviews
91 %
of reviewers recommend Origin Suregreen Ltd
Company Reviews Product Reviews
4,126
 Metrics Info
4.6
Based on 7,882 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Origin Suregreen Ltd Reviews

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Derek G
Verified Buyer
“great company, good quality products well made this is my second time using them i would recommend this company”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are glad you are happy with our products and look forward to helping you with future orders! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Mark W
Verified Buyer
“Not really sure about ordering online as you cant see what your buying.but didnt need to worry was a good sturdy fence,bought heavy duty fence panels 6x6,well pleased with it.thanx”
Helpful Report
Posted 1 year ago
Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Izza K
Verified Buyer
“Bamboo Sticks were thick”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are glad you are happy with our products and look forward to helping you with future orders! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Tim B
Verified Buyer
“I did a fair amount of research and found this Suregreen galvanised mesh best value for money. I've used it for a chicken run as it's so much better the chicken wire and I'm really pleased with the results.”
Helpful Report
Posted 1 year ago
Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
John P
Verified Buyer
“Good service +good quality”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Susan O
Verified Buyer
“Fantastic service. Excellent customer service. Ordered 4 x 3 mtr gate posts, 150x150mm. 3 good, 1 not acceptable to us. Contacted customer service and they immediately sent a replacement. Unfortunately the replacement was refused also however they then sent another which was satisfactory. Drivers are great. Friendly and helpful. Very good value for money. Will not hesitate to order from Suregreen again and would recommend anyone to them.”
Helpful Report
Posted 1 year ago
Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Good choice of products online, dry easy ordering process and friendly driver making the delivery, very good and will use Suregreen again.”
Helpful Report
Posted 1 year ago
Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Easy to order and arrange delivery”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
DARIUSZ K
Verified Buyer
“order was made two weeks before delivery day, on the day got a SMS thet delivery was cancelled, without any option. I had workers ready to fixed my fence and the Suregreen left me without materials. Very poor customer service, the offer next day service, but i would have to unload everything by myself with secound person providing by me (health and safety?????).”
Helpful Report
Posted 1 year ago
Good Morning, Thanks for taking the time to bring this to our attention. Upon reviewing your order, I noticed that when you placed it on June 14th, you requested delivery at the end of June. Unfortunately, on the scheduled delivery day, we experienced a vehicle breakdown. As a result, we offered to send your order via our third-party courier, which requires two people to offload the items as stated on our website. Since this was not feasible, we rescheduled the delivery with our vehicle at the earliest possible date. I can confirm that the order was eventually received in full. We apologise for any inconvenience this may have caused. If you would like to discuss this further, please do not hesitate to contact us. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Keith B
Verified Buyer
“First time for collection as small product on this order. Very tidy and well run site at finchingfield, very helpful and polite staff, signage excellent. All dealings with sure green have been great, thank you.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for the fab 5-star review! We are so glad you had a great experience when coming to visit our site and that your happy with the service received, we'll continue to keep up the good work and look forward to seeing you in the trade counter again soon! Kind regards, Katie Origin Suregreen Limited
Posted 1 year ago
Duncan N
Verified Buyer
“A wonderful company to deal with, fence panels were great quality and delivered only a couple of days after the order was placed. I would definitely recommend this company without hesitation.”
Helpful Report
Posted 1 year ago
Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Jose R
Verified Buyer
“Super Fast delivery and kept informed throughout the whole experience”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Good quality .. but one roll damaged on delivery”
Helpful Report
Posted 1 year ago
Good Morning, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone We are sorry to hear that the delivery didn't go as smoothly as we had hoped. Please let us know if we can assist with the damaged roll. Kind regards Katie Origin Suregreen Ltd
Posted 1 year ago
Dan D
Verified Buyer
“it was exactly as they said”
Origin Suregreen Ltd 5 star review on 22nd July 2024
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave us a 5-star review. Your new fence looks great painted white - thank you for sharing this with us, this may give other customers a great project idea! We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
James C
Verified Buyer
“Ordering and delivery is easy, even sorted out a return and refund in 7 days. Quality materials too. I'll be Ordering more from them myself.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
David D
Verified Buyer
“Excellent product, well priced and delivered quickly. A+”
Origin Suregreen Ltd 5 star review on 22nd July 2024
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave us a 5-star review. The posts look great - thank you for sharing this picture with us! We're so glad to hear that you were satisfied with our company. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Christopher S
Verified Buyer
“Driver was extremely helpful delivering our order.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our company. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Julie A
Verified Buyer
“Easy to order, great products (wire panel fencing, steel pins & fixings) Very happy with everything. Excellent delivery service.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Karen S
Verified Buyer
“Excellent service from start to finish. Very friendly. Delivery was excellent”
Helpful Report
Posted 1 year ago
Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Jan B
Verified Buyer
“Excellent service arrived on time and they are as described even tho I'm not using them for what they are designed they make Excellent tunnels for cats in catio situation”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! We love to see pictures of our products being used and would love to see them of your finished catio if you would like to send them over to us at customercare@sure-green.com Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Origin Suregreen Ltd is rated 4.6 based on 7,882 reviews
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