SMART GIFT CO. Reviews

Name: SMART GIFT CO.
Address: 117 High Street, Farnborough Village, Orpington, Kent
Rating: 4.69

4.7 Rating 586 Reviews

93 %

of reviewers recommend SMART GIFT CO.

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Email:

sales@smartgiftsolutions.co.uk

Location:

117 High Street,
Farnborough Village,
Orpington
Kent
BR6 7AZ

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“Excellent service and perfect delivery, thank you!”

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Posted 3 months ago

“This was a present for a friend, she was thrilled and said it was beautifully wrapped. I didn't actually see it.”

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Posted 3 months ago

“Quick easy delivered on time Great way to send a gift”

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Posted 3 months ago

“Some of the cookies went out of date in November which is quite bad since I ordered the gift in December.”

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Posted 3 months ago

Hi Saska, Thank you very much for your feedback and for bringing this to our attention. I’m truly sorry to hear about this, as it is quite concerning. If possible, I would be very grateful if you could provide an image of the issue so we can investigate further. All of our cookies for the Afternoon Tea Hamper have been dated March 2025 since last October, so this is unexpected and something we’d like to resolve promptly. Thank you for your help, and please let me know if there’s anything else we can do to assist.

Posted 3 months ago

“My mistake didn't realise it was delivered”

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Posted 3 months ago

“Lovely gift and nicely done. Would definitely buy again and very prompt delivery”

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Posted 3 months ago

“It's an Amazing service.”

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Posted 3 months ago

“Fast delivery to my friend, my friend was very pleased with the gift.”

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Posted 3 months ago

“My friends really loved the biscuit tins ...very personal with their names on .make lovely gifts”

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Posted 3 months ago

“The gift was sent promply and was very well received. I can recommend Smart Gifts!”

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Posted 3 months ago

“Would not buy from this company or recommend. We own several businesses and customer care is at the top of our priority list. My item, a birthday gift for a friend, turned up four days late even though I paid extra for delivery. The company’s response (after three days of trying to get a response)was that four attempts had been made to deliver it, thanks very much , end of story. I received no delivery notifications and the recipient received no calling cards to say any attempts had been made. She was at home every day over the alleged delivery period. Awful customer service and would not buy again or recommend.”

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Posted 3 months ago

Dear Nikki Thank you for taking the time to leave a review. We take all feedback seriously and are committed to providing excellent customer service. We’re sorry to hear that you feel dissatisfied with your experience. However, we do want to clarify the events and ensure that the facts are accurately presented. As we advised in our email correspondence, our driver made several attempts to deliver your parcel, with the first attempt taking place the day after your order was placed. Unfortunately, these attempts were unsuccessful, and no further instructions were provided to us regarding alternative delivery arrangements. We also wish to address your concern regarding email communication. You mentioned that we did not respond promptly, but as per our records, your email - sent in the afternoon - was answered the following morning. We value honesty and courtesy in all interactions and believe these qualities are vital for any business relationship. If you have extensive experience in customer service as you’ve mentioned, we trust you’ll understand the importance of being truthful and respectful when reviewing companies, just as you expect from your own customers. We’re sorry your experience didn’t meet your expectations and hope this clarifies the situation. If you have any further concerns, we would be happy to discuss them directly to resolve this matter amicably. Kind regards, Deborah Carpenter

Posted 3 months ago

“Great gift, good quality and exactly as described”

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Posted 3 months ago

“Very quick delivery presentation excellent will definitely be using this again”

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Posted 3 months ago

“Thoughtful gifts arrangements and great customer service! Thank you.”

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Posted 3 months ago

“Beautifully packaged, lovely hamper gift, recipient really liked and cheered her up as she is not well.”

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Posted 3 months ago

“Really easy to find and order products, and pricing is very clear. Delivery was made without issue, and th recipient was incredibly delighted with the contents of their hamper.”

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Posted 3 months ago

“My friend absolutely loved his gift.”

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Posted 3 months ago

“The cupcakes I ordered were delicious”

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Posted 4 months ago

“Excellent service, would definitely recommend this company.”

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Posted 4 months ago

“I was looking for something a bit different that I could send to my sister for her birthday. Being fed up with the usual flowers and chocolates, I chose a cheese , wine and pate gift set. The ordering process was easy and the gift was delivered the day before her birthday. Did she like it?? Absolutely yes! She loved it. Would I recommend your products to anyone else? Yes I would. Thank you for providing that something special for a special person .”

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Posted 4 months ago

SMART GIFT CO. is rated 4.7 based on 586 reviews