“Brilliant service. Delivered as promised, boxed and on ice.
Salmon was perfect as always.
Not the cheapest fish you'll ever by but certainly the best is from Regal”
“I received smoke salmon on the 12th Dec. It was smaller than advertised and out of date of the 14 Dec. This is very disappointing as it had been bought to establish nearer Xmas.”
Hi Kahl,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your disappointment with the smoked salmon you received. I'm sorry to hear that this experience did not meet your expectations and appreciate you bringing it to our attention.
We would like to make this experience right for you. I have passed this on to our customer care team who will be in touch as soon as possible to try and rectify this as best as we can.
Regards,
Regal Fish
“Regal Fish is very good but more recently the Seafood Sticks are rather tasteless and the Butterflied Prawns seem smaller. Frankly I’d rather pay more for a decent product.”
Hi Susan,
Thank you for your feedback. We're delighted to hear you enjoy Regal Fish, but we’re sorry to learn about your concerns with the Seafood Sticks and Butterflied Prawns. We pride ourselves on delivering premium quality products and are disappointed to hear you feel like we may have fallen short. Rest assured, your comments will be shared with the relevant teams for review. Maintaining high standards and ensuring customer satisfaction is our top priority, and we truly appreciate you taking the time to share your thoughts.
Regards,
The Regal Fish Team
“I was so pleased with my order. It came on time, well packed. I was kept informed about the delivery. Beautiful fish. Recommended to family and friends. In the New Year I will be back to buy some more.”
Hi Andrew,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delivery issue. While we work closely with DPD, we unfortunately have no direct control over their delivery processes, and it appears this situation was a mistake on their part. To resolve the matter promptly, the package was retrieved and properly disposed of.
As soon as we were informed of the issue, we acted promptly by issuing a full refund to ensure you were not left out of pocket. Additionally, we extended a £10 voucher as a gesture of goodwill, reflecting our commitment to making things right and valuing you as a customer.
We believe we have taken every possible step to address this issue, and we deeply regret that your experience was not what you expected. Over the last 30 years, we’ve built a reputation for quality and customer care, and we hope you will reconsider us in the future so we can deliver the exceptional service we are known for.
Regards,
The Regal Fish Team
Hi John,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear you enjoyed your experience with us. However, we noticed you gave us a 1-star rating. If this was an error, we’d greatly appreciate it if you could update it to better reflect your experience. If there’s anything we can improve, please let us know as we're always keen on finding ways to enhance the business.
Regards,
The Regal Fish Team
“I love the choice available and the fact that everything is beautifully fresh and well packaged. Also that the delivery always comes when expected so that it can be stored as quickly as possible.”
