Hi Julie,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience with our salmon terrine. This does not reflect the standard we aim to uphold, and I can understand how disappointing this must have been for you.
We take comments like yours very seriously and want to reassure you that quality is at the forefront of our minds here at Regal Fish. Your feedback helps us ensure this doesn’t happen again. I have passed your feedback onto a member of our team who will be in touch as soon as possible.
Regards,
The Regal Fish Team
“Absolutely delighted with Regal Fish. I have received two orders now and have been very pleased with the service and the products. The staff are very polite and courteous and it has been so easy to re-order. The fish arrives well packaged and very fresh. I have tried haddock, smoked haddock, sea bass and coley all of which have been delicious – firm, tasty and competitively priced. I will definitely be making further orders.”
“Excellent quality products. Reliable service and delivery times.
I chose not to use the alternative delivery options as I don't "trust" the delivery being kept adequately frozen”
“I am very pleased to have discovered Regal Fish. Although we live a long way from the coast it means we have regular and reliable deliveries of fresh fish of a good quality. It's easy to order and a wide choice is available every time. I cooked a side of salmon as the centrepiece of our Boxing Day buffet this Christmas - delicious!”
“The fish is so fresh it actually tastes like fish very pleased with everything I’ve had from regal fish the staff are helpful and friendly and the fish is delicious”
“Didn’t enjoy. Found that when thawed out it was very bitty and not a nice texture . Flavour was watery.
Also the crab claws were the same, in fact no flavour and very watery”
Hi John,
Thank you for sharing your feedback. We're sorry to hear that your experience wasn't up to expectations. We take the quality of our products very seriously, and it's disappointing to know that you found the products not up to expectations. Your comments have been passed onto a member of our customer service team who will be in touch regarding your issue.
Regards,
The Regal Fish Team
