“Amazing service. The DPD lorry that was delivering my order ended up having an accident which was no fault of Regalfish. They phoned me immediately and offered to refund or resend the order, and it genuinely felt as though they cared about their customer.”
“The food is always excellent and delivered on time with polite delivery people. The price like everything seems to be going up but the quality is there. As a pensioner this has to be considered.”
“I was planning to put the whole package in the freezer but noticed one or two fillets had slightly soft edges, i.e. not still totally frozen, so I cooked them the next day. I also noticed that the fish had been originally frozen in the summer of last year which seemed a long time ago although it still gave me a good few months of viability. I haven't got total confidence in this supplier but will give them another go in due course. the fish was fine by the way.”
Hi Geoff,
Thank you for taking the time to leave your feedback. We take great care to ensure our products are delivered in the best possible condition, but we’re sorry to hear that these fillets didn’t arrive completely frozen. This is something we’ll be reviewing with our team to see if adjustments can be made to improve consistency.
I have passed your comments on to our customer care team who will be in touch shortly to hopefully resolve this issue for you.
Regards,
The Regal Fish Team
“Regal Fish's Natural smoked Haddock is not only delicious - it is a real find in a market of otherwise dyed smoked fish. It smells wonderful and cooks perfectly. I can't recommend it enough. It's one of our favourite products from RF alongside the fresh sea bass and dressed crab. Premium products in our view.”
“Decided to try these as I am a new customer of RegalFish. Quantity right as the product is very rich, quality excellent. This will be a repeat purchase when either a special occasion or entertaining.”
