“Ten days plus. Still waiting for my order 🙄
Arrived two weeks later and only one valve instead of the pair that I ordered. So not only disappointed I am unable to complete the job. Waste of time and money.”
“Waited and waited for pipe delivery, we the no heating. One week later we query it, 2 days later still no reply, we query it again, to be told they can’t track the order and are out of stock and are processing a refund. Total of 10 days from ordering…. Shambolic.”
“Product was fine but your delivery was a JOKE! Driver asked my 76 year old client for help to take the radiator off the back of the van. I find this unacceptable and embarrassing!”
“I've been waiting for my refund, ordered on the 22nd dec 23. Got email saying out of stock. Requested refund. Got another email saying it's been dispatched 2nd jan 24. Still nothing, 8th jan 24.”
“Pump was ordered on 16 Oct, dispatched 17 Oct. Not received by 24 Oct when I was told that it had allegedly been lost in transit by Royal Mail (it took you only 10 minutes after my email was sent to you to establish this information!!!).
I was advised that this item is now out of stock despite it appearing to still be available on your web site if ordered by 3pm for same day delivery.
I was advised that I wanted to look at what options were available but in the absence of any alternative suggestions from you I cancelled my order and was offered a refund (which will hopefully not be lost in transit).
Your performance provides me, on this my first order with Plumb2u, with no confidence in your company and I will therefore not be considering any further business with you.”
“Hi
On 12 October I receive 3 boxes I didn't check what it's inside I was sure there is the boiler,on 16 octomber the plumber man come on my house to install the boiler and hi find out I don't have the boiler ,in that boxes what I received was something else parts etc....I try to call you many times to sort this thing out but I couldn't get in touch with nobody from office,after I call the driver ho did the delivery and they bring my boiler in finely, This mistake cost me 200ÂŁ what the plumber guy charge me because was there for doing the job and hi lost one day because off me
I'm very disappointed because instead to receive the boiler what I pay for I received something else,”
“Disabled toilet not working I need the part urgently still not received got in touch twice but was told I have to wait ten working days, even offered to pay if it did turn up as part needed to make toilet work but refused, disgusted still waiting”
