“I order a shower but the tracking / delivery experience was not good.
On ttracking information was put on my account which led me to having to email to ask if or not the item had been dispatched.
I then got a reference number which I had to go and find the right DHL tracking website (as there is more than one).
The delivery was also with DHL which meant it had to be signed for and not left in front porch as other delivery companies do.
So all-in-all it was not a very smooth or hassle free delivery process.”
“Really good plumbing site....loads of bits and bobs as well as run of the mill stuff...staff at the click and collect site at malone's Epsom were really friendly also”
“I ordered a water softener, the ordering process was easy and delivery earlier than expected.
My email queries about the product were handled quickly by the customer service team, even over a weekend.
Good product and customer service.”
“Nothing wrong with the product as used before but terrible customer service. Delivery company "unable to access address" so phoned Plumb2U to ask what happened and they said they would chase up and call back. No follow up call back or any info from then. Delivered next day in damaged wet box.”
