Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.90

4.9 Rating 291 Reviews

98 %

of reviewers recommend Pillow Wad

4.9

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 29th April 2025

Dawn Anderson

Pillow Wad 5 star review on 14th April 2025

Clare Mathews

Pillow Wad 5 star review on 12th April 2025

Nic Terry

Pillow Wad 5 star review on 6th April 2025

Joanne Lau

Pillow Wad 5 star review on 12th March 2025

Zarah Houlihan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My rabbits have been using other hay for a while, and the quality started to fall. I saw pillow wad on Facebook a d decided to try this and my bunnies absolutely love it. It's like they have never been fed they are eating it all up every day which is so good to see.”

Helpful Report

Posted 1 year ago

Hi Jayne, Thank you for this lovely hay review! We're delighted to hear that your buns are enjoying it and that the quality is meeting your expectations. We take great pride in providing good quality hay for your furry friends, and it's fantastic to know that they are thriving on it! The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Done my first order and it was amazing My bunny and hamster loved it all”

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Posted 1 year ago

Thank you so much, Kirstie, for your wonderful 5 star rating of Pillow Wad! I'm so glad to hear that your first order was amazing and that your bunny and hamster loved it! The Pillow Wad Team 🌿🐾

Posted 1 year ago

“My girlies (rabbits) have enjoyed their first order from Pillow Wad very much. They have requested a second order, which I have done. We are very pleased with the products, very good quality.”

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Posted 1 year ago

Thank you Jen for the lovely review of Pillow Wad! It's so lovely to hear that your girlies have enjoyed their first order and have requested a second one! We are so happy that you are pleased with the quality of our products too The Pillow Wad Team 🌿🐾

Posted 1 year ago

“I'd been using a big pet store's own brand hay forever but it had become really poor quality. It was really dusty despite being "dust extracted" which meant my Guinea pigs had bits in their eyes on several occasions. It also started to contain big chunks of wood and pieces of plastic twine. Not good at all! I came across Pillow Wad Meadow Hay in a local hardware shop. The difference was immediately noticeable! The hay smelled fresher, it wasn't dusty and in tiny pieces at all, it was soft and lovely! I was so impressed that the packaging wasn't plastic and could be put on the compost heap (I've since seen on Instagram that it's made from potato! Incredible!!) I decided to have Pillow Wad delivered as I need bigger lots and it couldn't have been an easier and more pleasant experience. I bought some forage and tidbits for my piggies to try and the smell of the herbs mixed into the hay has made the room delightful! The piggies are enjoying it too lol! Couldn't be happier, thank you! :)”

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Posted 1 year ago

Hi Michelle, Thank you so much for taking the time to share your wonderful experience with Pillow Wad Meadow Hay! We truly appreciate your feedback, and we're delighted to hear that you made the switch from another brand and noticed such a positive difference. It's great to know that our hay is meeting your expectations in terms of quality. We take pride in our product's freshness and softness, and we're thrilled to hear that it's been a hit with your guinea pigs. Our eco-friendly packaging, made from potato, is something we're very proud of, and we're pleased you are happy with it too. It's fantastic to hear that the added forage and tidbits have enhanced your piggies' experience and making the room smell delightful is an added bonus! Your happiness is our utmost priority, and your kind words mean the world to us. If you ever have any questions or need more products in the future, please feel free to reach out. Thank you for choosing Pillow Wad, and here's to many more happy moments with your guinea pigs! 😊 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“My 2 Guinea Pigs love all 3 of the mix and match bundle”

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Posted 1 year ago

“Pillow Wad offers a great range of products for pets at very good prices. I'm very impressed with biodegradable packaging. Delivery is really fast. Great to deal with.”

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Posted 1 year ago

We're so pleased to hear you're enjoying our range and our eco-friendly packaging Kerry! Fast delivery and customer satisfaction are really important to us. Thank you for taking the time to share your experience. We look forward to serving you again soon! The Pillow Wad Team 🌿🐾

Posted 1 year ago

“I've been trialing Pillow Wad for a few months now and think Will and Lizs operation is my favourite. The selection is great, the hay and straw comes well wrapped and is just that. There are no added stones or rubbish which I have found in other suppliers. Best of all is the delivery with FedEx is so important, especially as I have 9 very hungry mouths to feed. I like the bag sizes, product selection and the quality of the feed which gives my guineau pigs and rabbit access to a good variety and great health benefits.”

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Posted 1 year ago

Hi Joanna, We're delighted to hear you've had a positive experience with Pillow Wad! It's great to know that our quality and delivery are meeting your needs, especially with 9 little mouths to feed! Thank you for sharing your thoughts with us. We look forward to continuing to serve you and your furry family Best wishes, The Pillow Wad Team 🌾🐾

Posted 1 year ago

“Both my buns love the Timothy hay. This is the first time I have found hay that they actually eat. Finally!!”

Helpful Report

Posted 1 year ago

Hi Hayley, We're so happy to hear that your buns are loving our Timothy Hay. Thank you for sharing your experience, and we can't wait to continue providing tasty treats for your furry friends! The Pillow Wad Team 🌿🐰

Posted 1 year ago

“Never buy anything but Pillow Wad. Superior quality hay and my guineas love it.”

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Posted 1 year ago

We're over the moon to hear that you and your guineas are fans of our hay Lesley! Your loyalty means the world to us, and we're committed to keeping the quality you've come to expect. Thank you for being a part of the Pillow Wad family! The Pillow Wad Team 🌿

Posted 1 year ago

“I love everything about Pillow Wad. The Team are so lovely and friendly. The buns have loved everything we've ordered so far 🩷”

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Posted 1 year ago

Hi Natasha, Thank you for your kind words about our team and we're over the moon to hear that your buns are enjoying our products! Thank you for sharing your experience with us. The Pillow Wad Team 🌿

Posted 1 year ago

“Prompt and efficient service. My guinea pigs love the farmers choice hay”

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Posted 1 year ago

“The delivery arrived as expected and all smells lovely and fresh. Haven't used it yet as awaiting arrival of new buns”

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Posted 1 year ago

Hi Ruth, Thank you for your lovely feedback! We're happy to hear that your delivery arrived on time and that everything smells fresh. We can't wait for your new buns to experience our products - we'd love to know how they get on! Wishing you and your soon-to-arrive furry friends all the best! The Pillow Wad Team 🌱🐰

Posted 1 year ago

“I bought two bales of the Alfalfa hay, excellent value for money compared to other brands. It wasn’t full of hay fines or dust either like I’ve experienced with other brands, good long strands of hay. Our rabbit loves it. I also bought two bags from pillow wads selection of treats, just as high quality as the hay, I was satisfied that my rabbit wasn’t being fed any rubbish. We had a slight issue with delivery but this was rectified extremely quickly and easily. I will be a returning customer.”

Pillow Wad 5 star review on 11th September 2023

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Posted 1 year ago

Hay Amy, Wow, we're so happy to hear such glowing feedback! Thank you for taking the time to share your experience with our Alfalfa hay and selection of treats...and also for sharing such a gorgeous photo! We're especially pleased to hear that you found our hay to be of high quality and free from dust. We take great pride in ensuring that our products are top-notch for your furry friends. We're sorry to hear there was a hiccup with the delivery, but we're glad it was sorted out quickly. Thank you once again for your kind words, and we look forward to serving you and your rabbit in the future! Best Wishes, The Pillow Wad Team 🌱🐰

Posted 1 year ago

“Such speedy delivery, and great products. Thank you!”

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Posted 1 year ago

Hay Kim, We're so pleased to hear your happy with our speedy delivery and great products! Thank you for taking the time to share your experience! The Pillow Wad Team 🌱🐰

Posted 1 year ago

“Lovely quality forage and the Timothy hay looks and smells yummy! I’m sure the piggies will enjoy it! Thank you Pillow Wad 😊x”

Pillow Wad 5 star review on 2nd September 2023

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Posted 1 year ago

“Dandelions to Timothy hay and everything in between all big hits with my bunnies , I don’t buy with the intention to order regularly but I don’t think we will be without pillow wad’s hay and forage now as I’ve really seen an improvement in how much I take my bunnies eat with these products”

Pillow Wad 4 star review on 2nd September 2023

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Posted 1 year ago

“Elvis and his girls absolutely love their monthly delivery from Pillow Wad. Both the Timothy and meadow hay are always the best quality and very reasonably priced. Super fast delivery and great service all round. The gang thank you!”

Pillow Wad 5 star review on 25th August 2023

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Posted 1 year ago

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Posted 1 year ago

“Pillow Wad are just overall a genuinely lovely businesses to deal with! Everything from customer service, to shipping speed, to the actual products is all just wonderful. I originally came across the products through a rescue that they had donated a lot of hay to. I was looking for a good hay company. I had tried various pet shop brands but they weren't quite the quality I wanted and I was unhappy with how much plastic I was throwing away. I tried some other home delivery hay companies but I found ones that delivered in cardboard boxes were not compressed enough and the boxes were just too big for my house! So discovering pillow wads compressed bales that came in biodegradable wrapping was a dream come true! The pricing is very reasonable (and they give discount so more you buy the more you save!), even across forage which can often be very pricey. Pillow wad definitely have me and my Guinea pigs as a customer for life!”

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Posted 1 year ago

“I had purchased the Timothy hay from a small retailer and was delighted with it but couldn’t remember the producer, the retailer didn’t have it and as they tend to buy in to order, didn’t know either. After some searching I came across your website. I have ordered twice now and recommend Timothy hay, Farmers blend, the sawdust bedding…although I have newly converted to the eco bedding. It’s absorbent, keeps the odour down but my main reason is I find it doesn’t get caught in my long haired guinea pigs hair. He has very little matting and grooming is a lot easier. Also love the antioxidant mix. Thank you for the care you take with your products and the environment.”

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Posted 1 year ago

Pillow Wad is rated 4.9 based on 291 reviews