PharmacyOnline.co.uk Reviews

Name: PharmacyOnline.co.uk
Rating: 4.73

4.7 Rating 5,200 Reviews

93 %

of reviewers recommend PharmacyOnline.co.uk

4.7

Based on 5,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PharmacyOnline.co.uk:

Registered UK online pharmacy & doctor service. Providing a wide range of over the counter products & prescription medicines as well as offering free online Doctor consultations for a variety of conditions.

Visit Website

Phone:

0141 952 5918

Email:

hello@pharmacyonline.co.uk

Location:

32, Welbeck Road, Glasgow
G53 7SD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item requested was not shipped very fast nor did it arrive very fast and the item wasn't pleasant to use. I probably wouldn't use this service again.”

Helpful Report

Posted 4 years ago

“I felt that i was tricked / misled by Pharmacy Online, where they show you a box of 100 Tablets of Colchicine, with a price of £17.99 alongside the box. And it's not until you've actually paid your money, and checked out, that they confirm your order is actually for just 12 tablets, and not the box of 100 tablets that they show you in their advert.”

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Posted 4 years ago

“You say next day delivery My item was 4days And I think your delivery Charges are too high”

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Posted 4 years ago

“Fast deliver, easy to use ,but I have my doubts about the product that had zero effect.”

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Posted 4 years ago

Hi Luke Thanks for your feedback. I have had a look into your order for you. It would be great if you contact us via email at hello@pharmacyonline.co.uk so we can discuss your concerns. Medicines that are ineffective for a patient tend to be related to your body and its response, not the actual drug Thanks

Posted 4 years ago

“The first order was good but the second order arrive late and I ran out as they got my bmi wrong”

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Posted 4 years ago

Hi Rachel, Thanks for your feedback. With every consultation of this nature, we have no way of manipulating or amending a patients BMI. If the BMI in question was not within our limits for prescribing or there was a mistake, we would contact the patient for further clarification. I hope this information helps and we look forward to welcoming you back to Pharmacy Online

Posted 4 years ago

“No tracking of delivery Expensive”

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Posted 4 years ago

Hi Luise, Thanks for your feedback. We try to keep our prices as competetive as possible, but unfortunately from time to time we may not be as cheap as our competitors. We do apologise for this, but we do consider ourselves to be one of the most cost effective services in our field. All orders are dispatched with a tracking number. It is emailed as soon as your order leaves our warehouse. Perhaps this may be an issue with your email inbox settings? In the future, we will welcome an email from you to retrieve this for you. Thanks Pharmacy Online

Posted 4 years ago

“Wrong order received.”

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Posted 4 years ago

Hi Steven, as stated on the product page, the item you ordered is a generic item and the images are for illustrations only. The product you received is as described. Regards

Posted 4 years ago

“Overall I was disappointed due to length of time before arrival. Also, I ordered the incorrect size of supply due to lack of clarity in the advertisement online”

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Posted 5 years ago

Hi William, Thanks for your feedback. Unfortunately once a parcel has left our warehouse we have no control over how long it takes for the courier to deliver it. This includes delays experienced on their end too. In regards to the product selection issue, we will take your feedback under advisement and consider a different format for how the selection process is made

Posted 4 years ago

“I was really disappointed as really needed a particular prescription, and therefore paid for next day delivery. However, it didn’t come for two days ! I messaged the company and to be told it was down to Royal Mail - really poor service when you have paid for next day delivery.”

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Posted 5 years ago

Hi Rebecca. Thanks for your feedback. we receive this query a lot. Royal Mail aim to delivery a parcel using their tracked 24 service within 24 hours of sorting your parcel, not within 24 hours of picking it up from us. Most instances they will delivery in a more promptly manner but on this occasion sadly they did not. We hope you understand that we have no control over their parcel sorting practises.

Posted 4 years ago

“Online ordering was fine but I did not get what I wanted. I ordered the generic version of the drug as advertised on the site and was sent a branded one significantly more expensive than local chemist. I wanted the generic version as for some reason it just works better Disappointed”

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Posted 5 years ago

“Waited a week for my stuff to arrive and it still hasn’t, uploaded doc twice, and they never answer any email, I asked for a refund, and still nothing just saying now I should get my item soon, but it’s been over a week”

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Posted 5 years ago

Hi Dean, We are sorry you feel our customer service isnt up to scratch. We have tried endlessly for all the patients affected by the Royal Mail and DPD delays, which are nationally recognised, to reach some sort of resolution. We fully understand your frustrations but we have been assured that your parcel will be delivered. Please bear with us during this difficult time. Should you have any further concerns please do not hesitate to contact us.

Posted 5 years ago

“Didn't receive correct item but better than nothing. Will go elsewhere”

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Posted 5 years ago

PharmacyOnline.co.uk is rated 4.7 based on 5,200 reviews