PharmacyOnline.co.uk Reviews

Name: PharmacyOnline.co.uk
Rating: 4.73

4.7 Rating 5,200 Reviews

93 %

of reviewers recommend PharmacyOnline.co.uk

4.7

Based on 5,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PharmacyOnline.co.uk:

Registered UK online pharmacy & doctor service. Providing a wide range of over the counter products & prescription medicines as well as offering free online Doctor consultations for a variety of conditions.

Visit Website

Phone:

0141 952 5918

Email:

hello@pharmacyonline.co.uk

Location:

32, Welbeck Road, Glasgow
G53 7SD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 drugs to be taken together, They only sent one not considering that I would be left with a load of redundant drugs. Contacted their 'customer care' team and they appear not to care. No reply whatsoever. Waste of time”

Helpful Report

Posted 2 years ago

“I asked for 100mg and received 50mg So I was disappointed”

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Posted 2 years ago

“Ordered medication and that was exactly what i expected. However the packing was terrible, it arrived in a box that was far too big for the small box of tablets and the tablets all but fell out of the bottom of the box before delivery. So much for discrete!”

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Posted 2 years ago

“postal service very poor with the post office”

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Posted 2 years ago

“I ordered eye cream on a Friday expecting it to come on Monday. Finally came on Thursday by which time eye complaint had got better by itself. I ordered online because pharmacy near me and the nearest Boots were both out of stock. It was a tiny tube surely it could have arrived on Monday if posted the day I ordered it. So a complete waste of money.”

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Posted 2 years ago

“24 hr Tracked delivery took a week to arrive...wouldn't recommend using this service if you have urgent medical requirements ...product was comparatively expensive”

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Posted 2 years ago

“Ordered something with a 24h delivery window but the parcel was too wide to fit through letter box despite inside item being small enough. This meant it was not delivered by postman as they did not leave for me due to being out. Therefore due to weekend and bank holiday I did not receive the medication for a week. This could have been completely avoided by parcelling it in a manner which allowed it to go through a standard letterbox and made the service unfit for its purpose of fast access to treatment. Due to this I had to suffer with symptoms for an extra week and I have now no desire to use the service again in a similar circumstance. There was no reason the item could not have been packaged in a manner that allowed it to fit through the box as it was only 2 strips wide. Very disappointing for the cost and effort.”

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Posted 2 years ago

“i ordered cough medicine and it arrived smashed and leeking due to inadequet packaging.i could not be bothered to do a follow-up”

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Posted 2 years ago

“Why does it take so long to deliver my meds. Very poor”

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Posted 2 years ago

“The product arrived late because you directed to the wrong address.”

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Posted 2 years ago

“The medicine acquired did not work and caused stomach upset”

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Posted 2 years ago

“Sadly a bad review so far, I made an order Sunday 5th March and delivery was meant to be Tuesday 7th because of stock issues, but some more would be in stock weds. It is now Friday 10th I still have not had a delivery and no one has contacted me. I have a skin condition and really need my order. Poor.”

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Posted 2 years ago

“Provide the medication I needed however there website is extremely misleading and needs to be navigated with care.”

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Posted 2 years ago

“Urgent antibiotic arrive 24 hrs late, so I had to source it elsewhere. Waste of time and money”

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Posted 2 years ago

“Tried no less than half a dozen times to order one product it was a nightmare to navigate the website. Did actually give up. On the last attempt following a chaser email from you I found a link to past orders to reorder and got through that way.”

Helpful Report

Posted 2 years ago

Hello, Hope you are well. Thank you so much for taking the time to leave a review for our team here at Pharmacy Online. We are sorry to hear that you found the ordering process difficult, and we apologise for any inconvenience this may have caused. Our team is constantly striving to improve the user experience on our website, and we appreciate your comments as they help us identify areas for improvement. We would also like to assure you that our customer service team is always available to help you with any queries or concerns you may have about your order or our website. Please do not hesitate to reach out to us via phone or email, and we will be more than happy to assist you. We hope you will consider using Pharmacy Online again in the future. Wishing you a great day. Best Wishes Pharmacy Online

Posted 2 years ago

“Disappointed to be honest. I ordered some eye cream which we found had been delivered to the wrong address. Haven’t heard anything more. Didn’t get refunded or a new order. Won’t use this company again. Never delivered”

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Posted 3 years ago

Hello Ann, Hope you are well. Thank you so much for taking the time to leave a review for our team here at Pharmacy Online. Please accept our sincerest apologies that you have still not received your order. I can see from our conversations on previous emails that this issue was raised with Royal Mail. We emailed you with Royal Mails response to their investigation, please also check your spam folder for this. If you would prefer, please contact us via email or telephone for more information. We are sorry for any inconvenience this has caused and we can assure you we will do our best to make this right for you. Wishing you a great day. Best Wishes Pharmacy Online

Posted 3 years ago

“Still waiting for my order, I paid for next day delivery but 3 days later still waiting”

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Posted 3 years ago

Hi Shaun, Hope you are well. Thank you so much for taking the time to leave a review for our team here at Pharmacy Online. I am sorry to hear you did not receive your order when expected. I have checked your last orders with Royal Mail and from what I can see they were delivered the next day. We are more than happy to look into this further if you wish to email us with more information. Wishing you a great day. Best Wishes Pharmacy Online

Posted 3 years ago

“Can't fault the speed of service but the prices charged are a rip off!!! Double that of a prescription.”

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Posted 3 years ago

“Took too long to arrive considering I paid quite a bit for postage for such a light-weight package.”

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Posted 3 years ago

“I made an order for my mum (submitted her details) as she isn’t good at using tech. She received hers ok. I then submitted an order for myself using all my details and a new form. As my mum dosent have an email I had to use mine twice there for they only sent me one part of my order as they didn’t class this as my first time buying for myself (even though it was 2 completely different details). Upon emailing them to get this corrected the customer service I received was very poor. They were rude and are asking for more postage to fix there mistake. It was not clear on the website it has to be a new email for each customer otherwise I would have just created a new email for my mum. Very disappointed and will be looking to buy elsewhere in future.”

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Posted 3 years ago

PharmacyOnline.co.uk is rated 4.7 based on 5,200 reviews