Dear Yvonne, Thank you so much for taking the time to share your feedback regarding your recent experience with Pamela Scott. We truly appreciate your honesty and for bringing these concerns to our attention.
We sincerely apologize for the inconvenience you encountered, particularly with the delayed delivery and the oversize jeans. We understand how frustrating this must have been for you, and please know that we are deeply sorry for any inconvenience caused.
We have reviewed your order details and can see that the item you purchased was a pre-order item. We also experienced a few delays with receiving this style into the warehouse, however you were contacted by email from one of our representatives to advise on the delays on 29th April. We don't believe you responded to this email.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding. Your satisfaction is important to us, and we are committed to ensuring a positive shopping experience for you in the future. Should you have any further concerns or suggestions on how we can make things better, please do not hesitate to reach out to us.
Thank you again for your valuable feedback.
Best regards,
Ashyra
Pamela Scott Customer Support
“Very pleased with a Betty Barclay top and light matching jacket. Several friends were impressed with the outfit when I attended a lunch party recently. Have recommended your web site.”
“The outfit I purchased was cotton and when I took it out of the packaging, (looked like it was just thrown in the bag) which I was very surprised at as this had never happened before, the first thing I had to do was iron it so that I could truly say if it suited me.”
Thank you so much for taking the time to share your feedback about your experience with Pamela Scott. We truly appreciate your kind words and are delighted to hear that you are happy with our service.
We strive to provide exceptional customer satisfaction, and it warms our hearts to know that we have succeeded in making you happy. Our team works diligently to ensure that every customer receives the best possible assistance and a seamless shopping experience.
If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We are always here to help in any way we can.
Thank you once again for choosing Pamela Scott. We value your support and hope to serve you again soon.
Best regards,
The Pamela Scott Team
“Bought lovely dress online, turned out I ordered the wrong dress altogether. Unfortunately the original dress was then sold out but the fabulous ladies Rebecca and Ashyra were brilliant and the dress was sourced for me. Lovely quality and perfect fit. Love PS dresses... I also kept the 'wrong' dress!!! Go team Pamela, great service.”
“Happy with purchase From Pamela Scott. Arrived within a few days. Only problem was to do with how item was packaged, it was very badly wrinkled when I received it.”
“Received a beautiful dress, unfortunately I ordered wrong size, but spoke to lovely lady and she made it very easy for me to return and exchange. Thank you 💕”
