“Sent back gold dress with pink star as arrived with a rather noticeable pulled thread in the front . I returned to shop, got dress refunded but not delivery charge. How is that fair if you received it faulty.”
Thank you so much for taking the time to provide us with your feedback regarding your recent experience at Pamela Scott. We sincerely appreciate your valuable input and please accept our apologies for the inconvenience caused.
We are deeply sorry to hear about the rather noticeable pulled thread on the gold dress with pink star that you received. We understand how disappointing and frustrating it must have been for you. Our utmost priority is to deliver the highest quality products to our customers, and we apologize for falling short of that expectation in this instance.
Regarding the delivery charge, we understand your concerns and agree that it is unfair to ask you to bear the cost of a faulty item. This oversight is completely contrary to our policies, and we sincerely apologize for the inconvenience caused. We assure you that we will review our procedures to ensure that such errors are not repeated in the future.
To assist us in making things better, could you kindly let us know what we can do to rectify this situation to your satisfaction? We genuinely value your feedback and want to ensure we meet your expectations in terms of both product quality and customer service. Your insights will be instrumental in helping us improve and serve you better in the future.
Once again, we sincerely apologize for any inconvenience caused and thank
“My order arrived very quickly and was well packaged. I am very pleased with my purchase. The jacket is a beautiful shade of pink, it was an excellent fit. The jacket is edge to edge style with a small frill at the bottom- it is stylish and elegant.”
“Have been a customer of Pamela Scott for a long time and love the quality, the price, and the speed of their service. Also the ease of returns and refunds without question.”
Thank you for taking the time to share your feedback with us regarding your experience at Pamela Scott. We sincerely appreciate your honesty and willingness to let us know about the issues you encountered.
First and foremost, we want to apologize if you feel you have received a terrible quality item or of service. It is extremely disheartening to learn that our products or service did not meet your expectations. We strive to maintain high standards, and we are truly sorry for any inconvenience this may have caused you.
To ensure we address these issues and continually improve our offerings, we would greatly appreciate your input. Could you kindly provide us with more details about the specific problems you encountered and the products affected? This would allow us to directly address these concerns and prevent such issues from recurring in the future. Could you email our team at info@pamelascott.com to resolve your quality issue.
Once again, we sincerely appreciate your feedback and apologize for any frustration or disappointment you may have experienced. Our aim is to provide exceptional quality and service, and we are committed to making the necessary improvements to ensure your future visits are nothing short of excellent.
Thank you for your understanding, and we hope to have the opportunity to restore your faith in our brand.
Best regards,
Pamela Scott Customer Service Team
“Very satisfied with customer service however it would be very helpful if as regards sizing they would give a little more detail e.g. go up or down a size if garment shown on website is considered smaller fitting.”
