“Absolutely delighted with my two dresses purchased from Pamela Scott online. The service was brilliant and delivery was super fast. I could not fault them in any way top class. 5 stars 🌟”
Thank you so much for taking the time to share your experience with us at Pamela Scott. We truly appreciate your feedback and apologize for the inconvenience you encountered with your order.
We understand how frustrating it can be when you order two of the same product and only receive one. We sincerely apologize for any inconvenience caused and for the delay in resolving this matter. We strive to ensure that each customer receives their complete order promptly, and we regret that we fell short on this occasion.
Your feedback is highly valuable to us, as it helps us identify areas where we can improve our service and prevent similar situations from happening in the future. We would appreciate it if you could let us know how we can make things better and what we can do to rectify this issue for you.
Once again, we apologize for any inconvenience caused, and we are committed to finding a solution to this problem. Please feel free to reach out to our customer service department, and we will do our utmost to resolve this matter to your satisfaction.
Thank you for bringing this to our attention. We hope to have the opportunity to make it right and restore your faith in our brand. We would also appreciate if you could send us an email at info@pameascott.com to discuss further
Warm regards,
Pamela Scott Customer Support Team
“I recently purchased two brooxhexfrom Pamela Scott I was very disappointed that I could not return same as they were unsuitable I completely understand not allowing return of earrings but don't understand why it applies to brooches .”
Dear Margot, Thank you so much for taking the time to provide us with your feedback on your recent experience at Pamela Scott. Your input is highly appreciated, and we value your thoughts and concerns.
Firstly, we sincerely apologize for the disappointment you experienced when you were unable to return the two brooches. We completely understand your confusion as to why our return policy applies to brooches but not earrings.
We want you to know that your satisfaction is our top priority, and we are committed to making improvements based on your valuable feedback. To ensure we offer the best service possible, we would love to hear more about your experience and how we can make things better for you.
If you have any further suggestions or specific ideas on how we can enhance our return policy or any other aspect of our service, please do not hesitate to let us know. We greatly appreciate your contribution in helping us create a better shopping experience for our customers.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.
Warm regards,
PS Customer Services
“I just love this shop and don’t buy my clothes anywhere’ else Garments are lovely quality ,wash well and very affordable. The staff in the shops are so lovely, friendly and helpful”
“The tops I got are very cool for the Summer and versatile. You can wear them with just about anything. I got an eccepptionally nice shade of orange. Cream and white are always nice colours too. I just bought too many of them!”
“My dress arrived within 3days of purchase. Also I was in your Artane branch today and the staff were so helpful offering to order in an item in a different colour without any pressure on me to buy it.”
