“I love the fall of this dress, didn't cling to my curves and hid my areas that I dont like. I have struggled to find something that covers my arms while being able to fit my tummy. This dress amazed me I felt wonderful. Cannot wait for a nice occasion. Might even make up one.”
“Great customer service and support as problem with original dress, it was picked up and another one was posted back to me, always use Pamela Scott and will be back”
Hello,
Sorry for the delay on your order.
I can see that my colleague Danielle is working on your case and i will ask her to follow up with an update as soon as possible.
Thank you for your patience !
Regards
Akshay
“The jacket cost $40 so I can't expect high end tailoring. However, the finish isn't great, a lot of loose threads. When I turned up the sleeves I had cut off a lot of thread.”
Hi Ann,
Thank you for your review and your recent purchase with Pamela Scott. I’m sorry to hear the finish on your jacket wasn’t great and that you found a lot of loose threads. We always want our pieces to arrive ready to wear, so I’ll pass this on to our quality team to look into.
Hope you have a lovely week,
Emma x
“Discount Voucher didn't work as it had expired even though there was no use by date mentioned on it. Replacement voucher sent by customer service also didn't work. Voucher manually applied by customer service was not for the full amount promised. One week on and goods still have not arrived!”
Hello,
Hope you are doing well ! I would like to confirm that the order has been delivered this morning and we hope you love your purchase.
I can see the order was placed on 31st July and was delivered today which is much longer than our average delivery rate but still within our 3-7 day Delivery timeframe as stated on our website.
I know it must be frustrating to use a voucher code to see that it has expired hence our team went ahead and added a replacement voucher code to your order and i can confirm that it was applied correctly to your order.
I am sorry for the inconvenience caused in this instance but please be assured that we will raise this longer delivery timeframe issue with our carrier partners and also make sure that there are TnC's clearly mentioned on any future voucher/promo codes with clear deadlines to use them.
Many Thanks
Akshay
