“Purchased Gilet online with the BDay20 reduction size 44 It was too big so I went to exchange for a size 42 instore at Pamela Scott Clonmel. They said they couldn’t do the exchange as the Manager was on her day off and the Boss was on holidays. So 2 days later I returned telling the Manager it was a glitch in the system. She said I should have done an online return, she didn’t have to do the exchange but she would. I was very disappointed as it’s the first time this has happened I’ve never had this experience with Zara or Next for example”
Hello,
Thank you for your feedback and i am really sorry for this experience. We at Pamela Scott always keep our customers first but your experience in our Clonmel store doesn't reflect the same.
We have reached out to the store and are trying to find out what exactly happened here.
I want to assure you that we will make sure something like this never happens again in the future.
Regards
Akshay Kumar
Ecommerce and Marketing Manager
“Unfortunately the shade was different to the colour online so I returned jacket to the nearest Branch in Castletroy Limerick.
Waiting for return of funds.”
Thanks for sharing your experience.
I am sorry to hear that your expectations were not met with this order. We are more than happy to assist you with this issue and help you find the right colour you were looking for.
Please send us an email on info@pamelascott.com
Many Thanks
Akshay
Hello,
Thanks for reaching out !!
I checked your order and you ordered the Alpaca Sweater from us which was a pre order item and is leaving our warehouse today.
Please be assured that you should have it within 3-5 business days.
Many Thanks
Akshay
“I ordered and received a white puffa coats, size 12. The coat seemed very tight especially when zipping it up. I then ordered same puffa coat size 14 which was no different to size 12. Unfortunately, I removed tags and understand that goods cannot be returned without tags. Also the lining in both coats sags at right side of both coats. Love the design but there appears to be a fault in measurements I.e 24 when tried on was same fit as size 12.”
Hello,
I am really sorry to hear about this experience. Can you please reach out to our customer service team at info@pamelasacott.com please and we can assist you further on this.
Regards
Akshay
“Love shopping online with Pamela Scott. Prompt delivery every time. I had an issue once and it was dealt with immediately. Will continue to shop here.”
