“Purchased a skirt after 3pm of an afternoon and it arrived the following day. It was too big so I purchased a smaller size and again it arrived the following day. It was perfect. I returned the original to my local Pamela Scott shop without any problems! A truly great service.”
“Excellent service. The wrong size was delivered to me and when I notified yourselves the correct size was forwarded on within two days in time for my event. Very impressed.”
Hi Catherine,
Thank you for your feedback. We're really sorry to hear about the delay in communication regarding your jeans exchange. We understand how frustrating this can be, and it's not the experience we aim to provide.
Rest assured, we’re looking into this matter and will do our best to get it resolved for you as quickly as possible. If you need any immediate assistance or have further questions, please feel free to reach out to us at info@pamelascott.com.
Meanwhile if you could advise the item and size you want as a replacement, I shall arrange to have one sent out to you
Thank you for your understanding!
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
Hi there!
Thank you for your review and for sharing your experience with us. We're really pleased to hear that your dress was delivered efficiently and arrived in good condition. However, we're sorry to learn that it didn't suit you as you had hoped.
Your feedback is important to us, and we appreciate you taking the time to return the dress. If you have any further questions or need assistance with your return or selecting an alternative item, please don’t hesitate to reach out at info@pamelascott.com. We're here to help!
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
