“Ordered 3 dresses online from Pamela Scott sale. One didn’t suit my shape and one colour didn’t suit. However my favourite is the perfect dress for my niece’s summer wedding. I did a no quibble return in Ashley Reeves, Rathfarnham. I will definitely continue to shop with Pamela Scott. In fact I only shop online with stores who have a presence in Dublin where I can conveniently return unsuitable items! 10/10 to Pamela Scott.”
“I bought a product online which I returned instore
Due to sizing issue . Eventhough sold out online the staff instore sourced it through another shop
It was being held for another customer but if they did not purchase it then it was to be sent to my local store”
“I ordered the wrong size jacket online.. phoned PS in Letterkenny and they kindly ordered the correct size for me even though they didn't stock that particular item . Great service.”
“I emailed customer service about a pair of shoes that were out of stock online in my size, I would have been willing to wait stock or travel … I got an email back within a day letting me know that they had found the last pair and ordered them to the warehouse and if I just ordered any online and supplied the order number they would ship them out to me ! AMAZING CUSTOMER SERVICE!
I have shared this story with everyone because it is a great example of how to go above and beyond for a customer.”
Hi there!
Thank you for your review and for sharing your experience with us. We're glad to hear that you enjoyed everything else, but we're truly sorry to learn that the delivery time fell short of your expectations. We understand how important timely delivery is, especially after paying for it. We can advise that generally international deliveries can take up to 10 working days to arrive.
Your feedback is valuable, and we'll certainly take it into account as we work on improving our services. If there's anything else you'd like to discuss or if you have further concerns, please don’t hesitate to reach out at info@pamelascott.com. We're here to help!
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
“I went to the store to buy a top. I knew the brand the color and another detail to make it easy to recognize the item. I was informed that it was sold out in the sales. This was without checking their stock in the brand. I looked at the brand items and found it easily. The
two sales staff were uninterested and lacked any will to help the client. No apologies for being unaware of their products and devoid of client requests.
Very regrettable for
the store, not surprising that stores are closing.”
Hi there!
Thank you for bringing your experience to our attention. We're truly sorry to hear that you felt our staff was uninterested and unhelpful during your visit. This is not the level of service we strive to provide, and your feedback is essential to us in improving our customer experience.
We appreciate you taking the time to identify the item yourself, and I can understand how frustrating it must have been to not receive the assistance you expected.
Could you advise which of our stores this was and possibly which item you were looking for so that we can further investigate what happened here?
We’ll be reviewing staff training to ensure that our team members are more engaged and proactive in assisting our customers.
Please feel free to reach out to us at info@pamelascott.com if you have any further concerns or if there's anything else we can do to improve your experience with us.
Many thanks & best wishes,
Ashyra Bristol
Customer Services Manager
