“My order was dealt with very promptly, it was very nicely packaged (I like the Thank you stickers ) my dress & shirt fitted perfectly. I was very happy with my purchase ….”
Hi there!
Thank you for sharing your thoughts with us. We're sorry to hear that the jacket didn't meet your expectations in terms of quality. Your feedback is incredibly important to us, and we strive to improve our products continuously.
If there's anything specific you'd like to discuss or if you need assistance, please feel free to reach out to us at info@pamelascott.com. Our team is always here to help.
We would suggest trying a Biker style jacket from one of our more premium brands. I have attached a few links below:
https://www.pamelascott.com/products/frill-detail-vintage-leather-jacket?variant=47590939787583
https://www.pamelascott.com/products/faux-leather-biker-jacket-3?variant=55010642264445
https://www.pamelascott.com/products/leatherette-biker-jacket?variant=55247763243389
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
“Hi I ordered a size 14 in a jean and was sent a size 10. It took quite a number of days for my email to be responded to. I asked to be sent a label for return postage to be paid as it was not my error. I was told they dont offer this for customers in N.I and would check to see if I could be refunded. I went to a post office in Donegal to post back parcel and it cost me 13 euro to return. I have not been advised if my postage refund will be processed”
Hi Lisa!
Thank you for taking the time to share your experience with us. We genuinely apologise for the mix-up with your order and any delays in our response. Your feedback regarding the return process is invaluable, and we understand how frustrating it can be to incur extra costs due to an error.
While we currently don't have a standard return postage policy for customers in N.I, I want to assure you that we are looking into your refund for the postage. If there's anything further we can assist you with, please reach out at info@pamelascott.com. We're here to help!
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
