“Goods despatched on time. Unfortunately delivery by royal mail and driver dropped to wrong address. Complaint and investigation being actioned by royal mail, and have posted on social media if found to dispose of properly as were sleeping pills!! Can't fault MyPharmacy, but they may want to take up with RM further also.”
Hi Madeleine,
Thank you for the review.
We're glad to hear that your order was dispatched on time, but we sincerely apologize for the confusion and inconvenience caused by the delivery mistake Royal Mail have made. We appreciate your understanding that this incident is ultimately Royal Mails responsibility, and we're grateful for the steps you've taken to address it.
Please contact us via email (info@mypharmacy.co.uk) and include your order number as reference if your parcel is missing. One of our customer support agents will be able to contact Royal Mail and help get an investigation started.
Kind regards,
My Pharmacy
“I bought my monthly iron supplements from this website as they are alot more affordable than the prices i normally pay for at my GP surgery. So much more affordable that I ended up getting two boxes instead of one from this site and they both arrived within two days. Very quick in delivering! Will be ordering from here from now on!”
