“Havn't received product yet. I was out when Royal Mail tried to deliver, was certainly in the second occasion and their depot collection has inconvenient opening hours.
Would you please arrange for its return and refund the product price and unfulfilled cost of postage expedition.,”
Hi Louis,
You've selected a signed for service and a guaranteed next day delivery by 1pm. Delivery has been attempted 4 times since it was dispatched by us.
Please see the link we sent via private message to rearrange your delivery and choose an appropriate day
Additionally, any medication returned to us must be destroyed in accordance with regulations, so we’re unable to offer a refund for the product or postage in this case.
If you have any further questions, please contact our customer support team at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
“Suffer from toothache, needed something to help. Ordered Lidnocaine spray and very quick delivery. Has taken away the toothache until I can see a dentist. Excellent service.”
“So pleased to have found "my pharmacy", my travel plans changed at short notice so doubts raised about the usual prescription trail via surgery etc. An enquiry with "My pharmacy" and a few verification questions saw my required meds heading my way. A quick response to my request saw the weight lifted from my shoulders. Many thanks folks, your response is very much appreciated đź‘Ť
Kind regards, Jim”
Hi Andrew,
We're sorry to hear that you didn't receive the correct item. If you could please send an image of what you have received to our customer support team at info@mypharmacy.co.uk. Once we’ve reviewed it, we’ll do our best to resolve the issue as quickly as possible.
Kind regards,
My Pharmacy
Posted 4 months ago
Hi Andrew,
After further correspondence from yourself, we can confirm that the item you received was the correct product you ordered. If you double-check your invoice, you'll see that the branded product was selected at the time of purchase.
As such, we dispatched the exact item that was requested. We would not substitute it with the generic version of the product, as this is listed separately on our website and must be ordered individually.
We kindly ask that you consider amending your review to reflect this, as the correct item was sent out in accordance with your order.
Kind regards,
My Pharmacy
