“The website was easy to navigate, always a bonus! I was asked some pertinent questions to enable despatch and the transaction was concluded very quickly and painlessly. It was a very favourable experience.”
“Excellent service from My Pharmacy. I particularly liked that I was asked questions about what other medication I was taking and why I needed the tablets. My order was dispatched very quickly and arrived within the 24 hour time frame I paid for. This is my second order and it won’t be my last.”
“My pharmacy staff were nice and helpful. I understand the need to ask a few questions before confirming the order. Your pharmacy co tacted me quickly so I still recieved it super fast”
“Ordered and paid for 5 boxes of Replens but only 4 arrived. The packing box they arrived in comfortably accomodated 4 boxes but too small for 5. I had to write and ask for the remains of my order which duly arrived 2 days later but still over a week after the first shipment. No advice given at time of initial arrival that the order still had more to come.”
Hi Christopher,
Thank you for bringing this to our attention. After reviewing your order, it appears that it was not fully picked and the wrong quanitity was sent.
We would not have contacted you earlier as this was a picking error and would not have been noticed if not for your email explaining the issue. In the case of stock issues, we usually contact the customer by email to confirm whether they'd like the available quantity dispatched right away, with the remaining items sent once they are back in stock.
Thank you again for reaching out and providing proof of the missing item. We're very sorry this occurred and hope we were able to resolve the issue promptly.
Kind regards,
My Pharmacy
