“The delivery service is amazing and the product gets to my address and you can't tell that I bought something in the pharmacy it's amazing
The only thing is that they keep sending emails for a review
Like only today I had 3 emails at the exact same time”
“Thorough checks re issuing non prescription medication ( mebeverine ) but therefore took some time to arrive when I really needed it more quickly as in middle of bad ibs attack.”
Hi Sally,
Thank you for taking the time to leave a review and provide feedback.
We understand how frustrating it can be to wait, especially when you're experiencing discomfort. The checks we have in place are designed to ensure customer safety and help reduce the risk of fraud. While this sometimes may cause a delay, they are essential to making sure that medications are used by the correct person, properly and responsibly.
We appreciate your patience and hope you're feeling better soon. If you need anything else, please don't hesitate contacting us via email at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
Hi Sharon,
Your order was refunded due to safety regulations we have surrounding certain medications. This includes the amount of medication being purchased and how long it has been since the previous order. We hope you understand our intentions to protect our customers from harm.
The refund was prompt and was issued the same day the order was placed, with an accompanying email explaining why a refund had been issued.
Kind regards,
My Pharmacy
“My Pharmacy is a god send as I frequently travel and have an annoying case of chronic blepharitis. Saves me the hassle of getting to the pharmacy each time. Great customer service team. Please don’t change a thing.”
“Excellent service and arrived quickly, much quicker than going through my GP.
I will definitely recommend and use again once my current delivery has run out.”
