I am disappointed to write this review as I have ordered from this company many times before and always been impressed by their service. My latest experience leaves me with a nagging feeling that I may have overpaid for the dog food I regularly order in the past. It was only when I happened to click on the ‘offers’ tab that it turned out the 12kg bags of Eden dog food had a multi buy offer if you ordered two bags. I already had two bags in the basket but the price was over £10 more than the offer price. Why is it that after placing two bags in the basket was it not automatically calculated that I was eligible for the multi buy offer? Have an I missed on this same offer a number of times before? Feel a bit betrayed to be honest. Not making a customer aware that there is an offer that applies to their order is not good customer service.