MrBean2Cup Reviews

Name: MrBean2Cup
Address: Mr Bean2Cup Webshop Ltd, 150 B Greenford Road, Harrow, Harrow
Rating: 4.92

4.9 Rating 1,791 Reviews

99 %

of reviewers recommend MrBean2Cup

Company Reviews

Metrics

Info

4.9

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02033055845

Email:

hello@mrbean2cup.co.uk

Location:

Mr Bean2Cup Webshop Ltd, 150 B Greenford Road, Harrow
Harrow
HA1 3QP

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MrBean2Cup 5 star review on 16th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent speedy service”

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Posted 4 years ago

Thank you for your feedback, Philip!

Posted 4 years ago

“I think it's the last time I will ever buy something in the UK or outside Europe. I'm from Belgium and I had to pay 20,59 pound for custom formalities and 17,13 pounds for import tax. So in total I paid in total 94,83- pounds for almost nothing. Extremely expensive. So, no. This was the last time. I have to search for another shop. Sorry guys! Brexit is making this happen. Kind regards, Tandt Hans”

MrBean2Cup 2 star review on 11th June 2021

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Posted 4 years ago

Hi Hans Thank you for leaving a review for us. I have launched an investigation into this. Could you email me the receipt for all custom charges you paid? 1, custom handling fee 2, import tax 3, VAT-tax Many thanks Kind Regards, Zsolt

Posted 4 years ago

Thanks for that I had a look on the Belgian post website and cross-matched it with the information on our website https://www.bpost.be/en/receive-parcel/customs https://www.mrbean2cup.co.uk/ordering-from-the-european-union According to this table below and ours. Your fees were 24 euros for custom handling + Belgian VAT at 21%. No import TAX. So your order with us was £57.11 (No UK VAT charged) this is about 66.54 EUR (NET). You needed to pay VAT at 21% which is 13.97 EUR However I believe you were overcharged by 3 euros by the Belgian authority as you paid 16.97 EUR Or they charged import tax which they should not have, and has not charged VAT which they should have?! Could you check with them about this extra 3 EUR? I also found 24 EUR a lot to charge for custom handling when we did all the paperwork! For example If you lived in Austria the custom handling fee would have been 2 euros and 20 % VAT This would have meant an additional cost of 2 euros only to your original order which is very reasonable! VAT is 20% in the UK too Overall what they charged you is not far off what we advertise on our website https://www.mrbean2cup.co.uk/ordering-from-the-european-union We also notify all international customers about custom, VAT, duty when selecting a shipping method. (picture attached) We did not mean to disappoint you in any way and I believe we did our best we could but we have no control over what the Belgian authority charges The Good news is there will be a change from 1st of July where we will be allowed to charge the local VAT (in your case 21%) in advance so parcels will not be held by custom and recipients will not need to pay anything for custom handling The bad news is we will not be ready by 1st of July, just yet Once again I am really sorry about all this and please let me know what the Belgian authority said about that 3 EUR Kind Regards, Zsolt

Posted 4 years ago

“Excellent product and service. Thank you.”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“First time ordering. Very impressed by the service. Delivery was super quick & excellent product.”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“Recommended, very quick”

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Posted 4 years ago

Many thanks for your feedback, Samir !

Posted 4 years ago

“Prompt delivery. Excellent service.”

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Posted 4 years ago

Many thanks for your feedback, Dana!

Posted 4 years ago

“Quick delivery, item fitted perfectly to get my coffee machine back up and running!”

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Posted 4 years ago

Many thanks for your feedback, Stewart !

Posted 4 years ago

“Good service”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“To begin with, the schematics, based on which, someone is supposed to order the needed parts, are completely informative. The service and by far the communication,if needed is beyond critics! Final and most important, anyone can rest assured that everything will go smooth and by the numbers! Well done and thank you!!”

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Posted 4 years ago

Many thanks for your feedback, Markos !

Posted 4 years ago

“really pleased with the quick service we got. thank you mrBean2cup”

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Posted 4 years ago

Thank you for your feedback, Janice!

Posted 4 years ago

“Help is always there when you need it great service no orders to small the place to go to if you want a good service jesse foster”

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Posted 4 years ago

Thank you for your feedback, Jesse!

Posted 4 years ago

“Great customer service and very fast delivery”

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Posted 4 years ago

Thank you for your feedback, Rajeev!

Posted 4 years ago

“Great beans & fantastic spares availability! Will, no doubt (poor old Gaggia), be using again! Great supplier.”

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Posted 4 years ago

Thank you for your feedback, Shaun!

Posted 4 years ago

“very professional”

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Posted 4 years ago

Thank you for your feedback, Gary!

Posted 4 years ago

“Useful spares for my Gaggia supplied very quickly”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“Fast delivery and reasonable prices. Most spares stocked”

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Posted 4 years ago

Thank you for your feedback, Steve!

Posted 4 years ago

“excellent products and prompt service”

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Posted 4 years ago

Thank you for your feedback, Albert!

Posted 4 years ago

“Prompt service and delivery and helpful info on the website. Good to deal with you, thanka”

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Posted 4 years ago

Thank you for your feedback, Keith!

Posted 4 years ago

“Very quick efficient service”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“I only bought a part for my machine, so a review is overkill, really, but it arrived within 2 days. Postage was a bit steep for a rubber gasket which arrived in an envelope, but the service was good overall. I’ll be back next time I need parts for my machine”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

MrBean2Cup is rated 4.9 based on 1,791 reviews