“I think it's the last time I will ever buy something in the UK or outside Europe.
I'm from Belgium and I had to pay 20,59 pound for custom formalities and 17,13 pounds for import tax.
So in total I paid in total 94,83- pounds for almost nothing. Extremely expensive.
So, no. This was the last time. I have to search for another shop.
Sorry guys! Brexit is making this happen.
Thank you for leaving a review for us.
I have launched an investigation into this. Could you email me the receipt for all custom charges you paid?
1, custom handling fee
2, import tax
Posted 7 months ago
Thanks for that
I had a look on the Belgian post website and cross-matched it with the information on our website
According to this table below and ours. Your fees were 24 euros for custom handling + Belgian VAT at 21%. No import TAX.
So your order with us was £57.11 (No UK VAT charged) this is about 66.54 EUR (NET). You needed to pay VAT at 21% which is 13.97 EUR
However I believe you were overcharged by 3 euros by the Belgian authority as you paid 16.97 EUR
Or they charged import tax which they should not have, and has not charged VAT which they should have?!
Could you check with them about this extra 3 EUR?
I also found 24 EUR a lot to charge for custom handling when we did all the paperwork!
For example If you lived in Austria the custom handling fee would have been 2 euros and 20 % VAT
This would have meant an additional cost of 2 euros only to your original order which is very reasonable! VAT is 20% in the UK too
Overall what they charged you is not far off what we advertise on our website
We also notify all international customers about custom, VAT, duty when selecting a shipping method. (picture attached)
We did not mean to disappoint you in any way and I believe we did our best we could but we have no control over what the Belgian authority charges
The Good news is there will be a change from 1st of July where we will be allowed to charge the local VAT (in your case 21%) in advance so parcels will not be held by custom and recipients will not need to pay anything for custom handling
The bad news is we will not be ready by 1st of July, just yet
Once again I am really sorry about all this and please let me know what the Belgian authority said about that 3 EUR
I am extremely sorry about this. As promised on the phone to you just now, I arranged a full refund and launched an investigation about that switch.
I am glad your old switch still works so you can use the machine!