Milly's Reviews

Name: Milly's
Address: Unit 8 (11A) Arrow Business Park, Arden Forest Way, Alcester, Warwickshire
Rating: 4.81

4.8 Rating 624 Reviews

95 %

of reviewers recommend Milly's

4.8

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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About Milly's:

Working amongst our professional groomers, we‘ve combined 35+ years of experience into the development of our products - creating a brand that achieve award-winning results. We are careful about what goes into our recipes! We pride ourselves on using natural and naturally derived ingredients.

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Milly's 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was great and I am loving the shampoo. I will definately be ordering again!”

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Posted 1 year ago

“My favourite shampoos ! Love the quality and the smell. Well priced with fabulous customers service.”

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Posted 1 year ago

“Ordered dry spray and detangler spray and both brilliant and lovely smelling.”

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Posted 1 year ago

“Perfect dog shampoo. Lathers nicely and cleans well without being drying. Smells nice while shampooing but the scent doesn't linger too strongly which I think the dogs prefer.”

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Posted 1 year ago

“Very happy with Cucumber and Melon dog cologne on my Shitzu. Smells lovely and fresh. I use it daily after his walk and keeps dog odour away.”

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Posted 1 year ago

“Amazing products overall. Great for salon use. I ordered a conditioner. It came very quickly. Best Conditioner I’ve used so far. My favourite is cucumber and melon!”

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Posted 1 year ago

“Love the service and products from Milly’s x”

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Posted 1 year ago

“Really good products have used for four years x”

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Posted 1 year ago

“order arrived next day and one item was damaged but Milly’s were super quick to answer my email and send a replacement to me x”

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Posted 1 year ago

“I placed an order 3 weeks ago, I had a email to say they have received it and of corse taken the money but I don’t have my order, Iv lost count the amount of times iv rang and sent emails! Clearly ignoring me, how they have been rated 5* for customer service is beyond me cause you can’t get a reply or any1 to pick up the phone. WHEN I get my products or money back I won’t be using this company again and I’ll bad mouth them to the hills when ever I can!!!”

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Posted 1 year ago

“quick delivery! superb products for use in our busy grooming salon!”

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Posted 1 year ago

“Really fast delivery and very thoughtful responses to my emails x”

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Posted 1 year ago

“Spoke to their customer service team and they were able to answer all my enquiries. My order was delivered the next day in the morning and I am very happy with the products”

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Posted 1 year ago

“I love the products but my last delivery took over a month to arrive, I tried to contact Milly’s fur an update but messages and emails sent were not replied to. Some of my products didn’t have any labels au unable to see directions in how to use.”

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Posted 1 year ago

“First order was paid for next day delivery. After 4 days I contacted Millys who advised there had been an error, someone "new" had closed the order, so they would send the order out and refund the £7.00 delivery charge. The order did arrive but an item was missing. I called back and they advised this would be sent ASAP along with some samples but that they mainly deal with large orders & advised ordering via my groomer. Thats not whst the website states. No samples arrived with the order. I put this down to bad luck, ordered again, order arrived and one of the items has no label on it, its just a blank pump bottle. I'm really not impressed & whilst the products are good, they aren't cheap & the customer journey is terrible. I'm looking for a better brand now as I just don't trust Millys to get my order right”

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Posted 1 year ago

“Fabulous shampoos and great customer care thank you Ryan and the team”

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Posted 1 year ago

“Prompt service. Shampoo smells really lovely.”

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Posted 1 year ago

“Fantastic products. All smell gorgeous and give outstanding performance”

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Posted 1 year ago

“I ordered the 5l blueberry shampoo and no drip pump and it is amazing! Smells so fresh, lasting scent and doesn’t leave any residue on the coat. Quick delivery as well. Thank you Milly’s.”

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Posted 1 year ago

“Amazing products at amazing prices, 5* customer care and satisfaction every time I couldn't be happier, thank you”

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Posted 1 year ago

Milly's is rated 4.8 based on 624 reviews