Milly's Reviews

Name: Milly's
Address: Unit 8 (11A) Arrow Business Park, Arden Forest Way, Alcester, Warwickshire
Rating: 4.83

4.8 Rating 552 Reviews

95 %

of reviewers recommend Milly's

4.8

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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About Milly's:

Working amongst our professional groomers, we‘ve combined 35+ years of experience into the development of our products - creating a brand that achieve award-winning results. We are careful about what goes into our recipes! We pride ourselves on using natural and naturally derived ingredients.

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Milly's 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant shampoo, and products would recommend. Nice smell nice results’ love and peace’ my favourite”

Helpful Report

Posted 1 day ago

“Absolutely love this shampoo, it's all we use in our busy salon, cleans the dogs so well and smells amazing, highly recommend 😀”

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Posted 1 day ago

“Everything smells so good! Only problem I had was with DHL keeping my order, but I called Millys and they resent my order out on the same day and it came very quickly, so great customer service. Thank you”

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Posted 1 day ago

“Bought the coconut shampoo and the rhubarb shampoo - lovely to use and smell pleasant too”

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Posted 2 days ago

“Best sensitive shampoo. Wouldn’t use anything else”

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Posted 4 days ago

“Millys is my main supplier as an 1-1 groomer and as they hadn’t done one of their usual sales during I’m sure what was the majority of the year so I had to wait till Black Friday to get the best rate. I made what was for me a substantial order to last me but what they didn’t mention is that Black Friday caused major delays in shipment which led me without shampoo for 10 business days. When contacting customer service by email I found the person at millys quite rude and unhelpful so I waited. DHL said my order would be delivered on a certain day but upon tracking they had further delays. I waited but after 5 business days and no updates I called millys and found DHL had damaged just one of my packages which caused the whole order to be delayed another 5 business days. I’m not sure anything would’ve happened if I hadn’t of contacted millys however the person I spoke to was helpful and my order was delivered the next day (21 days after purchase). I’m usually really happy hence using millys as my main and only supplier but I have to say I’m a quite disappointed with millys this time round with their lack of care for a almost £700 order and considering their lack of sales this year I may have to look around for other suppliers.”

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Posted 4 days ago

“I love Milly’s products and have been using them since 2019. I love the range of products available and the scents that are long lasting but not overpowering (we all know our dogs have a keen sense of smell!). I struggled previously (as a professional dog groomer) with shampoos causing my hands to dry out and crack and be painful but since switching to Milly’s I have had no issues (& if other shampoos are doing that to my hands, I can’t imagine they’re great for our four legged besties either). Thanks Milly’s for continuously deliver excellent products with great value for money. Although this Black Friday deal did seem to delay delivery time significantly more than any of my previous (including promotional days) offers.”

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Posted 1 week ago

“Really great products and the dilution rate is brilliant.”

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Posted 1 week ago

“Lovely shampoos, leave the coats feeling clean and conditioned ready for drying. Also kind to my hands which is a massive plus point and makes me feel confident it’s good for the dogs skin also.”

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Posted 1 week ago

“Great shampoo and smells amazing”

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Posted 1 week ago

“Disappointed that my order placed on 18th November has still not been received”

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Posted 1 week ago

“I love millys it is great. But I tend to get it on offer. Some how on my order I signed up to a subscription without knowing and after and I realised and cancelled they still said I had to have 1 order, they charged delivery on This so it became an expensive mistake but o well will check my order twice next time”

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Posted 1 week ago

“I’ve been using Milly’s for years. Their products are fantastic and clean so well. The team are lovely and customer service is amazing!”

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Posted 2 weeks ago

“Fantastic products, fantastic prices and everything smells amazing 😍 5* customer services as well, what more could you want 😁 Milly's is always my go to”

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Posted 2 weeks ago

“Soothing shampoo amazing”

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Posted 3 weeks ago

“Quick delivery and 10/10 customer service”

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Posted 3 weeks ago

“Licensing these ethical products in our salon x”

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Posted 3 weeks ago

“Quickly dealt with my enquiry over the phone and my items arrived the next day. Really happy with the service and products are amazing.”

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Posted 3 weeks ago

“I absolutely love the products from Millys. The scents & shampoos are always getting complimented by my clients and the additional grooming products are fantastic. My particular favourites are the facial wash and the deshedding mud, great client feedback! Millys customer service is also great! Always on hand to answer queries and questions. Overall a wonderful company selling wonderful products.”

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Posted 4 weeks ago

“Haven't received my order. Have sent 2 messages and rang but went to answerphone. No reply to any of my messages over 3 days. Very disappointed”

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Posted 1 month ago

Milly's is rated 4.8 based on 552 reviews