Maqio Ltd. Reviews

Name: Maqio Ltd.
Address: Maqio Toys, Station Road, Milnrow, Rochdale
Rating: 4.80

4.8 Rating 1,682 Reviews

95 %

of reviewers recommend Maqio Ltd.

4.8

Based on 1,682 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Maqio Ltd. 5 star review on 25th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can get some bargains but most discounts are littery pennies, would be better to sayvtgey were full price.”

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Posted 23 hours ago

“Order was sent quickly. I was missing a small fidget popper. When I contacted them, they asked me to send a photo of my order. Surely it would just be my order minus the fidget. What kind of evidence is that. Apart from that, order received well”

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Posted 2 months ago

Thank you very much Steven! 😄

Posted 2 months ago

“Box came and toy was loose inside not how it should of been and box all ripped was a Christmas present but couldn’t give it the way it came”

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Posted 4 months ago

Hi Amie! Thanks for your feedback! Please drop an email to contact@maqio.com so we can resolve this for you! 🙂 - Maqio

Posted 4 months ago

“Toy was ok but open/close mechanism is very stiff so child cannot open it.”

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Posted 7 months ago

“Lot of cars arrived damaged because of poor packaging at Maqio depot. Maqio agreed return and replacements but initially I had to pay return postage and then further contact them to get this refunded. No compensation or additional items offered for the problems suffered but I did get replacement cars.. Customer care was ok but not the best”

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Posted 7 months ago

Hi Paul! Sorry to hear about your experience. Please send an email to contact@maqio.com, so that we can resolve this for you.

Posted 7 months ago

“Ordered from Maqio a few times now, last time I’ve ordered the items were damaged, emailed their customer support, got no answer. Won’t be ordering anything again, if they can’t be bothered to reply I can’t be bothered to order.”

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Posted 11 months ago

Hi Jos, sorry to hear this! Please send an email to contact@maqio.com, so we can resolve this issue for you.

Posted 11 months ago

“I ordered a birthday present for my nephew in what I thought would arrive in time. The tracker system of my item was going well at first, then it suddenly stopped moving around Milton Keynes and failed to arrive. I contacted the company and spoke to Stacy. She was great. A replacement item was resent which arrived a few days later. My nephew eventually got his present which he loved.”

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Posted 1 year ago

Great news Susan! 🙂

Posted 1 year ago

“good products, excellent prices but there definitely needs to be some improvement regarding postal packaging - bit of a lucky dip as to weather the items will arrive in good condition”

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Posted 1 year ago

Thank you very much Kyle! 😁

Posted 1 year ago

“Disappointed that amongst our order we bought two booster selection packs and one had two of the exact same item visible of the 3 included. No good as present and obviously not one anyone would have picked themselves, but as they were for siblings we can’t give either now. Contacted company who just asked if we wanted to return it which would have been more expense and hassle to give them away. Unfortunately we were then asked for a review so here it is. Has put us off ordering again to be honest.”

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Posted 1 year ago

I'm sorry you weren't happy with your purchase, Karen. After receiving contact from you with an image of the issue, our customer service team did offer a discount on the product if you were willing to keep the item. If this is still something you would like, please do get back in touch with customer service and they will be happy to action this for you. 😊

Posted 1 year ago

“Made up my basket with other items to get free delivery as per top bar on website. Delighted when it changed to say you’ve qualified for free delivery. Delivery then wasn’t free to north yet. Ireland…should have said that restrictions apply on top bar. Otherwise good delivery etc.”

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Posted 1 year ago

I'm sorry you were disappointed by the free shipping Laura. We are limited to what we can have appear in the free shipping notification bar at the top of the website but our full delivery details can be found here https://www.maqio.com/pages/delivery. Unfortunately, we cannot offer free shipping to any offshore address including the Scottish Highlands and Northern Ireland.

Posted 1 year ago

“Was disappointed with the table tennis , poor quality and the head fell off one of the figures”

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Posted 1 year ago

Hi Jacqueline! Sorry you were not happy with your order, please email contact@maqio.com and our customer service team will look into this for you. 😊

Posted 1 year ago

“Was gutted as all the face was scratched but my son was happy”

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Posted 1 year ago

Hi Lindsay! Sorry to hear your Baby Yoda wasn't as expected. Please send an image of the issue to contact@maqio.com and our customer service team will look into resolving this for you 😁

Posted 1 year ago

“…………… fast shipping”

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Posted 2 years ago

Hi Honorata, We have checked, and we have not received any contact regarding any issues with your order. If you are not satisfied with any aspect of your experience shopping with Maqio, please email our custumer service at contact@maqio.com and we look into this for you.

Posted 2 years ago

“Good company very fast delivery”

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Posted 2 years ago

Thanks for the review Diana but your rating does not reflect your statement 🙁

Posted 2 years ago

“Reasonable prices but not always the discount as much as shown as rarely at full price in other shops.”

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Posted 2 years ago

Hi Iryna, We show the items original RRP against our own price, we can't control other shops and store prices but strive to have the best prices and show our price in comparison with RRP.

Posted 2 years ago

“Charged me double the price and said free shipping but it arrived in good condition”

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Posted 2 years ago

Our prices are listed clearly on the website and it is clearly stated that all customers get free shipping over 20 pounds :).

Posted 2 years ago

“Ordering and delivery were fine - there was the immediate confirmation on the website when ordering and I got delivery info several days later from the delivery company used, but despite entering my email address when ordering, I never received anything direct in between from Maqio at all - not an order confirmation, nor dispatch confirmation etc, (nothing in junk folder either). I have since received this email request for a review from them, so they CAN send emails to me (i.e. they aren't blocked), but it was slightly frustrating waiting for some sort of confirmation when it was a gift for my son's birthday and I had to wait to see if I needed to order something else if this order wasn't confirmed.”

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Posted 2 years ago

Hi Phil, Sorry you did not receive the email confirmation and shipping confirmation. I have checked our systems and an order confirmation and shipping email were sent to the email address you provided. Please check your junk as they can sometimes end up there. I'm happy to hear you received your order and you are happy with your products 😊

Posted 2 years ago

“Good product, quick delivery but received 2 of the same item, instead of different characters so very disappointed.”

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Posted 2 years ago

Hi Cheryl! The Among Us Blind Box Figures are "blind" which means there is no way to tell which figures you will get. If you are unhappy with your purchase and it is in resalable condition you can always return to us within 30 days of your purchase for a refund 😊

Posted 2 years ago

“Good service”

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Posted 2 years ago

Hi Nicola, As you can imagine, it can take us a few days to process returns. Your return was processed Friday and a refund for your item was issued today (due to the bank holiday) 😊

Posted 2 years ago

“no email to say that it's been shipped or anything. I emailed to ask where my order was and even tho it turned up the next morning i still had no reply from them”

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Posted 3 years ago

Hi Natasha, Our shipping confirmation emails are sent automatically when orders are dispatched. They can sometime end up in your junk folder. I'm sorry you didn't receive a reply but we cannot seem to find any messages or emails sent by you. If you still need to speak to us, please feel free to email our customer service at contact@maqio.com 🙂

Posted 3 years ago

Maqio Ltd. is rated 4.8 based on 1,682 reviews