“I rang to enquire about a mobility scooter I had seen on their website. The person I spoke with was courteous and able to answer my questions. I ordered the scooter and the next day it arrived. This was impressive as I wasn't expecting such a fast delivery. I have tried it out and very happy with it so far.”
“i have a new foldawway electric wheelchair, purchased direct from Livewell on 11th August 2024.
It stopped working 10 weeks later. I phoned Customer Services on 23/10/2024 and was told they use idependant contractors to repair these chairs and i have to wait for someone to phone me to make an appointment in up to TEN days. I cannot believe it - they say they care but i cannot move without this chair.”
“After service absolutely shocking they take forever to repair then send the wrong part.
Nearly waited a week and still havnt received a replacement scooter.
I can't get out & my anxiety is through the roof all caused by this company's slowness & lack of organisation.”
“I have just received my new drive folding scooter it arrived on time it was well packed and l am absolutely pleased with it , it’s a lovely scooter to use .l would recommend Livewell to anyone looking to buy a scooter they are very helpful and l would recommend this scooter it’s very sturdy and comes with a strong cover can’t wait to take it on holiday .”
“Scooter arrived but I found it difficult to ride as there was not enough space for my legs. Rode it only a few times by folding down the horrible seat back which is too upright. I then put a cushion on and sat on that. However I did not feel secure.
Instructions say to charge battery every two months which I did. Scooter failed and trying to get assistance from Livewell was a nightmare. After five weeks an engineer came and said the battery had gone and should be charged weekly so their instructions were wrong. I am now faced with spending a further 300 pounds for a new battery to put on a scooter not fit for purpose. That is 1000 pounds plus I have lost. This scooter only suitable for very slim people. I feel that I have been let down badly and have not been able to do as I wanted and take it on a coach trip or holiday.”
“I have a easy split power chair brought 17th May this year. On Friday 26th July it went out of control and slammed me into a wall.
Hurting my neck and shoulder leg and foot. I called them Friday after 9 when I got through. Yet after another phone call as soon as they opened I found out they had not book a repair until after my phone call this morning.
I have been, due to injury caused by chairs problems, stuck in as because I was hurt have been unable to use my frame or walker.
Not just a brakedown on chair but caused me to be hurt enough to need medical visit. Still waiting since Friday for a date when repair can be done. Shocking. And chair was only brought 17th May so more or less new, used indoors.”
“After 17 telephone calls and 12 emails no reply. Went on there supplier who very quickly rectified the situation, with a new scooter unfortunately the battery is not charging I have been out on it only twice but it does not go far at all. Here we go again they say they will reply but they don’t horrible feeling as unable to get a response
I would NOT recommend Livewell and I will not purchase from them again”
“Purchased a Mobility Scooter on the 18th July 2024 at 15-51, never paid for next day delivery, but it arrived at 11-00 the following day, the 19th.
The delivery man was very helpful and friendly.
Soon had it together and when the battery was fully charged on the 20th i went out for a ride around the area where i live.
Very pleased with the prompt service and the product so far.”
“I bought a Livewell Instafold Wheelchair two years ago never had a problem with it until my power cable was left in hospital by my mistake unfortunately hospital stall binned it. I ordered a new power lead from Livewell on Friday 14th June payed £7.99 for next day delivery Saturday 15th June. No packaged arrived called Livewell got the most incompetent women who didn't have a clue told me DPD had been to me on Saturday 15th June 2.30pm to delivery packaged when infact no courier had been near here. Delivery would be on Monday 17th June today, but I'd emailed Livewell told them to cancel my order and refund money . The most incompetent company who couldn't get a simple order of a power cable correct and didn't have the brains to give the courier company my contact details. Contacted DPD too as there driver must've been on a never never tour as never was on my property. I'd never deal with or buy from Livewell ever again save your money and go to a company that does actually care.”
“The wheel chair came with the tyre in one wheel soft,we pumped it up and have only used it twice as each time we do the tyre goes soft again,the chair is only 2 months old when we rang cust.service they were very unhelpful and said we must have punctured the tyre,we def.did not!,so buyer beware they are not interested once you make a purchase!!”
“Having purchased an Instafold electric wheelchair I've had nothing but problems with intermittent electrical faults.Causing me to stop suddenly in the immediate pathway of a bus. Customer service would warrant negative *'s. Having finally got an engineer out who couldn't replace faulty parts they offer to post one out to fit myself!!! I'm now to wait a further 5-10 days for an engineer to fit the part. (after 5 days was agreed when a manager was unavailable -then suddenly one came on the phone when it suited the call handler)Customer service did not take the gravity of the situation seriously being sacastically (said supervisor) dissmissive of a very close accident. I have lost all faith in this company and the safety of their products. Customer services do not deliver upon their own recorded message on how highly they value their customers. I will not part with my money with this woefully poorly managed company again.”
“Well I’m surprised at bad reviews having bought equipment from this company before with no problems customer service (Ryan) spot on giving me a substantial discount due to ongoing sale benefits .Delivery was extremely quick and driver was super polite and helpful . Chair arrived almost built with a few tweaks here and there , Drivability will need practice and patience for a beginner but having had a wheelchair before it comes as second nature to me. I have yet to give my opinion on durability but that will take time and use . Livewell never give me the feeling they are a shoddy company but I have yet to put them to the test of course. All in all .All in all 4 stars seems reasonable to me with an extra 🌟 if the product stands up to the durability test . Thank you”
“We have an instafold electric chair. The button came off the controls so we rung livewell and they sent a new one in the post Great! But then when my daughter uses the chair it just stops there is no power, we rung livewell and explained they said we had to pay £55 for someone to come out and look at it, they would be intouch within ten days , that didn't happen my daughter was on her way to work and the chair just stopped in the middle of the road as she was crossing. I explained this when I rung livewell but they are not interested. I am going to have to chase them again as they were fast enough to take the £55 but still had no contact as to when. DONT BUY FOR THIS COMPANY THEY ARE ONLY AFTER THE MONEY THEY DONT CARE ABOUT THE DISABILITY”
“Recliner chair no good sent out repair man told to much stuffing and if they repair it it would become very saggy which is not good for a £500 chair what is not fit for purpose told me company would contact me but again I had to do all the running around told they are not going to do anything to help so I will be going to trading standards and going out of my way to make sure other people don't lose their money.”
