Well I’m surprised at bad reviews having bought equipment from this company before with no problems customer service (Ryan) spot on giving me a substantial discount due to ongoing sale benefits .Delivery was extremely quick and driver was super polite and helpful . Chair arrived almost built with a few tweaks here and there , Drivability will need practice and patience for a beginner but having had a wheelchair before it comes as second nature to me. I have yet to give my opinion on durability but that will take time and use . Livewell never give me the feeling they are a shoddy company but I have yet to put them to the test of course. All in all .All in all 4 stars seems reasonable to me with an extra 🌟 if the product stands up to the durability test . Thank you