We have an instafold electric chair. The button came off the controls so we rung livewell and they sent a new one in the post Great! But then when my daughter uses the chair it just stops there is no power, we rung livewell and explained they said we had to pay £55 for someone to come out and look at it, they would be intouch within ten days , that didn't happen my daughter was on her way to work and the chair just stopped in the middle of the road as she was crossing. I explained this when I rung livewell but they are not interested. I am going to have to chase them again as they were fast enough to take the £55 but still had no contact as to when. DONT BUY FOR THIS COMPANY THEY ARE ONLY AFTER THE MONEY THEY DONT CARE ABOUT THE DISABILITY