Little Mouse Baby Clothing and Gifts Ltd Reviews

Name: Little Mouse Baby Clothing and Gifts Ltd
Rating: 4.97

5.0 Rating 2,499 Reviews

100 %

of reviewers recommend Little Mouse Baby Clothing and Gifts Ltd

Company Reviews

Metrics

Info

5.0

Based on 2,499 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Little Mouse Baby Clothing and Gifts Ltd:

Founded by a Senior Neonatal Nurse in 2017, Little Mouse Baby Clothing and Gifts is an independent family-run business specialising in quality clothes, accessories and gifts for premature babies (and now bigger babies too!).

You won't find a wider range of premature baby clothes anywhere in the UK, with lovely clothing for babies weighing 1.5lb upwards. We focus on practical, right-sized, and stylish baby clothes, with lots of organic items too.

Orders are sent in lovely plastic-free packaging as standard, with worldwide delivery available, including free delivery in the UK.

GOT A PROBLEM?
They are very rare, but if you have any issues with your order, including delivery problems, please contact us by phone, messenger or email and we'll do our very best to resolve it for you as quickly as possible.

Visit Website

Phone:

0333 358 0101

Email:

info@little-mouse.co.uk

Location:

34 Rosamond Road, Bedford, Bedfordshire
MK40 3UG

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Little Mouse Baby Clothing and Gifts Ltd 5 star review on 17th April 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s such a shame to be writing this as the products are lovely but one of the new baby grows I received had a stain on the front that had clearly been worn and tried to remove. That’s not a problem but I 3 emails to let them know and ask for a replacement and never got a response or acknowledgment.”

Helpful Report

Posted 1 year ago

Hello. I'm so sorry to read this, we've certainly not received any emails from you about this (I'm not saying you've not sent them, but we haven't got them. I've just doublechecked our general inbox and junk folder). Can you please email me personally at gill@little-mouse.co.uk. Unfortunately because your review is anonymous I can't look up your phone number to call you. Please be assured we would never knowingly sell an item that is stained, it must have come to us from the manufacturer like that, which is extremely rare and we normally pick up on such issues, so I am very sorry we didn't on this occasion. If we had received your emails we would certainly have sent you an exchange straight away along with a big apology. Very best wishes, Gill (Owner)

Posted 1 year ago

“Great design for staying on my babies hands. Great idea with the flip side pattern, my baby focuses on it. Down side is the mittens bobble after a few days of wearing. This meant that it had a sand paper effect on his face eczema. It resulted in weeping/bleeding. So great for kids who don’t rub, but not advisable for babies with eczema.”

Helpful Report

Posted 2 years ago

Hi Pia, I'm so so sorry to hear this was your experience with the mittens, that must have been very unpleasant. These mittens are extremely popular and highly rated and we've not heard of this before, so I'm not sure what's gone wrong there. I'll email you for more detailed feedback if that's OK, so we can learn from this. We can also discuss what gesture we can offer you to at least help a little, even if we can't make up for what's happened. Very best wishes to you and your little baby boy.

Posted 2 years ago

Little Mouse Baby Clothing and Gifts Ltd is rated 5.0 based on 2,499 reviews