Little Mouse Baby Clothing and Gifts Ltd Reviews

Name: Little Mouse Baby Clothing and Gifts Ltd
Rating: 4.97

5.0 Rating 2,499 Reviews

100 %

of reviewers recommend Little Mouse Baby Clothing and Gifts Ltd

Company Reviews

Metrics

Info

5.0

Based on 2,499 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Little Mouse Baby Clothing and Gifts Ltd:

Founded by a Senior Neonatal Nurse in 2017, Little Mouse Baby Clothing and Gifts is an independent family-run business specialising in quality clothes, accessories and gifts for premature babies (and now bigger babies too!).

You won't find a wider range of premature baby clothes anywhere in the UK, with lovely clothing for babies weighing 1.5lb upwards. We focus on practical, right-sized, and stylish baby clothes, with lots of organic items too.

Orders are sent in lovely plastic-free packaging as standard, with worldwide delivery available, including free delivery in the UK.

GOT A PROBLEM?
They are very rare, but if you have any issues with your order, including delivery problems, please contact us by phone, messenger or email and we'll do our very best to resolve it for you as quickly as possible.

Visit Website

Phone:

0333 358 0101

Email:

info@little-mouse.co.uk

Location:

34 Rosamond Road, Bedford, Bedfordshire
MK40 3UG

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Little Mouse Baby Clothing and Gifts Ltd 5 star review on 17th April 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will be returning this item. We were very disappointed with its size and quality and I would definitely not like to present it to my friend as a gift for her first grandchild”

Helpful Report

Posted 4 months ago

Hi Carol, I am so sorry you were disappointed with the size and quality of the product you ordered. We strive to ensure our products meet our own high standards and we almost always receive excellent feedback from our customers, so it is sad to hear this. I hope that you managed to get in touch with us to discuss this issue and that you were happy with the outcome. Please do get in touch because we would always want to review any products that may not be meeting our usual high quality. Kind regards, Little Mouse Team.

Posted 2 months ago

“Still haven’t received my order been 4-5 working days now”

Helpful Report

Posted 1 year ago

Hi Leah Firstly, thanks for shopping with us, we do sincerely appreciate it. I can see from Royal Mail's tracking that your order has just arrived, so it is a couple of days later than is typical, and I'm so sorry about this. It was shipped on Wednesday as expected and normally would have arrived by Friday but unfortunately due to the Royal Mail strikes there are some delays. We do warn of this on our website, but I'm sorry you've been effected. We've emailed you directly to ensure it has now arrived and to apologise for any inconvenience caused.

Posted 1 year ago

“Clothing arrived very creased in a brown paper bag. Not happy to give as a present for new Granddaughter.”

Helpful Report

Posted 1 year ago

Hello, I'm so sorry to hear of this. I've emailed you personally to find out more and see what we can do to make up for it. Thank you.

Posted 1 year ago

“I haven’t received my order, the country of destination is Colombia, i don’t have any news about my order. If i check at the royal mail the last up date is at 29 april, they say on this they my order was send, but i nothing else.”

Helpful Report

Posted 1 year ago

Hi Viviana Sorry to hear the tracking hasn’t been updated on Royal Mail’s system, I do wish you had called or emailed us though, we would have done our very best to have helped. The delivery aim to Colombia is up to 12 working days, which is today, so hopefully it will be with you very soon. As advised on our website, there may be occasional delays at the moment with international deliveries due to the coronavirus situation. I will email you with this information too. Thanks for your understanding.

Posted 1 year ago

“Hi, The bodysuit ordered has a big hole in it. Please can we have a refund? I can send a picture if needed.”

Helpful Report

Posted 2 years ago

Hi, I can see my wife’s emailed you to organise a return/refund. But I just wanted to confirm on here that this is a design feature not a fault. All Fixoni bodysuits and sleepsuits of this size have a slit in the side seam. It is to allow wires/lines to be fed through, as these babies are often in hospital. It’s a specialist feature that’s very popular, and is described on the product page. I hope this clears things up. Very best wishes to you and baby.

Posted 2 years ago

Little Mouse Baby Clothing and Gifts Ltd is rated 5.0 based on 2,499 reviews