Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,539 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,539 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 21st December 2025

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Lincs Aquatics 5 star review on 18th December 2025

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Lincs Aquatics 5 star review on 6th October 2025

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Lincs Aquatics 5 star review on 27th September 2025

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304

Anonymous

Anonymous // 01/01/2019

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“I am now on my second cabinet from Lincs Aquatics that I am still waiting to be delivered. Although the company have been professional in their solution it has been a big inconvenience for me and my family.”

Helpful Report

Hi, Firstly thank you for leaving feedback! I can see that delivery is due this Saturday, hopefully, there will be no further delays with the couriers. Any further issues please reach out.

“Delighted with service. Item arrived on time and well packed. Will check web site for all future purchases. Excellent service from help line.”

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“Easy orders efficient delivery well packaged”

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“Very good”

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“Competitive price. Friendly service. Delivered promptly”

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“The item was as described and arrived, well packed and within the expected delivery time.”

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“Good to deal with.”

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“Excellent”

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“The website is easy to navigate and the items I wanted were in stock at good prices. Paid for next day delivery which arrived safely and on time. Thank you very much!”

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“Next day delivery. Great. Will use again”

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“Item was very quick to arrive excellent customer service thanks”

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“Still waiting for my order, over 2 weeks now and no correspondence as to why its taking so long to get the light to me!”

Helpful Report

Hi, we are sorry for the delays you have faced in receiving your order. However please see below the information we have on your order: Date Ordered: 26th November 2022, 3:31 pm Dispatch By: 29th November 2022 Estimated Delivery Date: 2nd December 2022 Unfortunately due to the strikes, this was not met, and we do apologise for this. Looking at the tracking information it is on its way to you so should be there soon! Once again we are sorry, and are currently looking for an alternative company to use instead of Royal Mail.

“Great price, speedy delivery and well packaged. What more could you ask?”

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“Very helpful and kept i touch as my order was out of stock”

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“Timely delivery and a smart practice to use own business personnel to deliver.”

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“Slight delay on sending item but as soon as I emailed Dave sorted it and also arranged for it to arrive the next day. Problems happen, but it is how they are resolved that show the level of customer service. Excellent.”

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“Bought a new tank cabinet online, fast delivery, great price, and easy purchase. Quality product and service, highly recommended online retailer.”

Lincs Aquatics 5 star review on 10th December 2022

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“Poor service. Blame Royal Mail for strikes but having known this could have sent it via DHL. I ordered several supplies from other pond suppliers and they all arrived within a couple of days. Staff don't appear to care and not even an apology offered or an offer to follow up.”

Helpful Report

Following on from the phone call we have just had; We spoke with our local depot prior to strikes, and they said that there should be no major impact, but there may be a couple of days' delay. We did send out an email informing customers of this prior to the strikes and have taken further steps to make sure this is clear during the checkout process. We have added a 10-day delivery window, and have a notice on the checkout page. During the checkout stage, there are options where you can pick your own delivery method, you picked the Royal Mail option. There is an option for upgrading to FedEx, we allow you the customer to pick your preferred delivery option. We have contacted our local depot, but they can not give us an update on individual orders and have advised they will be processed when they get to them. In a comment to your last statement, "Staff don't appear to care and not even an apology offered or an offer not to follow up". I did apologise at the start of the conversation, and before I could even apologise at the end of the conversation we had, or even mention to you the worst-case scenario you cut the phone off. Sorry if you felt that I was not caring. Worst-case scenario: Royal Mail have 30 days from the dispatched date to get the parcel to you, if the item is not with you during this time, only then can a claim be made for "lost" parcels. Until the 30 days have passed there is very little we can do. I can assure you that our manager is on the phone every day, and has even popped down to see what the delay is. He has even offered to pick all the parcels up and try again but this is not an option.

“very helpfuu”

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“Great service, dispatched the same day and would have arrived the next day if FedEx hadn’t given it a tour in the van instead of delivering it!”

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Lincs Aquatics is rated 4.8 based on 3,539 reviews