Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.77

4.8 Rating 3,086 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,086 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 29th April 2025

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Lincs Aquatics 5 star review on 26th April 2025

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Lincs Aquatics 5 star review on 15th April 2025

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Lincs Aquatics 5 star review on 9th April 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered waterfall ,figurine was missing sent email ,figurine came next day ,when opened waterfall to put up it was broken ,emailed again, also had telephone conversation ,that waterfall was no longer available ,rang again to see if I could have a different waterfall ,had to put it in an email which I did ,rang again but my email had not been read so now it's easter time so will have to wait till Easter is over so a little annoyed as I'm still waiting”

Helpful Report

“It arrived all OK, but I ordered the black Aquarian and I received the white one. Couldn’t be bothered with the hassle of sorting it out.”

Helpful Report

“Delivery time was inaccurate, and took considerably longer than advertised. Communication about delays with delivery was poor. Correspondence with the business was unhelpful.”

Helpful Report

“I've thought a lot about this and what I should have expected for my £2,880. The team were here for about 1.5 days (the original estimate was 2 - 3 days) much of which was spent emptying the pond. There was half an hour of jet washing of the liner, most of the debris was removed and the grasses cut back as per the schedule . But I found myself going in removing patches of leaves with my pond vacuum the next day and removing grass debris. I suppose I was expecting a level of professional detailing I couldn't do myself which just wasn't there. The impression wasn't helped by a M&S sausage roll wrapper found on the side of the pond - I have no idea where it came from. So, overall, I'm left wondering whether my expectations were too high or there just wasn't the level of care one should have expected for this kind of money. It's bewildering and somewhat off-putting. Maybe a half-day more (as anticipated) finishing off would have been appropriate.”

Helpful Report

“Placed an order for oxygenators, a water lilly and double marigold...arrived just over a week later. The box they were in had clearly been thrown around and although was marked as live plants, there was no which way up so the marigold was crushed. The oxygenators were fine...the water lilly just dropped out of the pot, not rooted in and was so tiny I was shocked. I could have brought better quality at a near by aquatic centre. Sorry Lins Aquatics despite my email exchange telling me they will grow back just doesnt cut it with me, so overall, not for me in the future.”

Helpful Report

“the reason why i gave a poor review is the website said you only had a couple left so I chose it and paid extra for express delivery and did'nt receive it until over a week later. on the plus side when i contacted yourselfs I was told it would be delayed and when it did come it was well packeged.”

Helpful Report

“Ordered item for next day delivery and it arrived broken. Parcel collected and advised a new one dispatched but it didn’t arrive until 4 days later. Not what I paid for and no offer of apology. Won’t be ordering from this company again.”

Helpful Report

“Was told my pond would be delivered within 5 days even took a day off from work on the 5th day to get it up and running , didn’t arrive so rang them it hadn’t been even processed for delivery told it would arrive a week later , following week received a phone call apologising the pond wasn’t out for delivery again received a further phone call later in the day once again to apologise for my pond not getting delivered, then another call from a number telling me they are 15 minutes away with the pond , such a confusing situation but at least I got the pond”

Helpful Report

“Tub of fish pellets arrived damaged. Royal Mail delivered and admitted to having dropped the tub loosing some of the pellets”

Helpful Report

“Was disappointed that even after ordering first thing on a Thursday morning, paying the extra for next day delivery, we didn't receive goods until the following Tuesday, which was the estimated delivery date if we hadn't chosen the next day delivery. Why charge more if you can't provide that service.”

Helpful Report

“Delivery late due to poor packaging Packaging issue made me nervous about the condition of the product. However all seems well now”

Helpful Report

“main shop is great fresh water/trops is well looked after but the marine side is terrible wall of tanks and only two fish no lights on???? two coral bays that look terrible one orver ridden with xenia and the other just full of algae, its such a shame to see it like this as it once was a great marine store but now looks like no one cares”

Helpful Report

“Item was received damaged was told a new one would be delivered on a specific date so stayed in for delivery and phoned shop to be told it wasn't in stock. Still awaiting delivery of new item”

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“The plants arrived later than said also no instructions and plants disintegrated after only a couple of days tank water was perfect”

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“Sadly the Aqua Flo transformer for my water pump feature did not work with the replacement Aqua Flo pump and the very expensive tree trunk water feature sits unused in the garden 😢”

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“Paid for next day delivery,never arrived next day😱.”

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“I paid for next day delivery and I didn't get next day delivery!”

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“We were given a delivery date, however after waiting all day order failed to arrive. When we contacted delivery company they stated that order wasnt now coming till next day and that you were aware of this. We were not Happy at level of Customer Service provided.”

Helpful Report

“Initial problems with payment for item on line. Phoned them in person and paid again the old fashioned way. All sorted, or so I thought. Over a week later, still hadn’t received item. Emailed them, and it hadn’t been sent! Just to top it off, item arrived today, but missed it, so still waiting. Asked about some reimbursement of £6 postage fee, but not heard back. Can’t recommend, sorry!”

Helpful Report

“Order took over a week from delivery date to arrive said they had sent an email which I never received but then found out the product was out of stock”

Helpful Report

Lincs Aquatics is rated 4.8 based on 3,086 reviews