Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,540 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 17th January 2026

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Lincs Aquatics 5 star review on 21st December 2025

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Lincs Aquatics 5 star review on 18th December 2025

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Lincs Aquatics 5 star review on 6th October 2025

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery with no issues at all, really happy.”

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“Fast delivery despite being free and great quality plants.”

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“Good quality plants that arrived well packed & in good shape.”

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“I was really impressed with Lincs Aquatics. When the item I bought turned out to be followed they sent a replacement immediately and resolved the problem.”

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“Website very easy to easy and arrived on time”

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“Excellent service. Will purchase again.”

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“Great customer service”

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“Ordered 2 x Oase BioSmart UVC 16000 pond filters. There was a phone update regarding the delivery which was by their own transportation (not a courier that climb over everything in the back of the van!) and there was even a link via email to track the transport on the delivery day! I was Impressed by the attention received by everyone I had contact with and wouldn’t hesitate to buy from them again in the future. Well Pleased! Greg”

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“It good men”

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“A Very helpful and friendly business. I had a problem with my aquarium light and not only did they give me the perfect solution but it saved me quite a lot of money too. I will definitely be using Lincs Aquatics again. 5 stars 👍”

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“Aquarium ordered on Friday was delivered on Saturday into my home. Superb, friendly service by Lincs Aquatics and a big shout out to the two delivery guys.”

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Thank you for leaving us a review! We have passed this on to our delivery drivers as they love hearing that they are doing a good job :D

“The filter I bought was OK, but I guess only time will tell. But my problem was with the service. I place the order on a saturday, and read delivery was 3 - 5 days. I wanted it for the following weekend, where I planned to empty and refill my pond. Allowing for the next business day monday, I thought I would get it at least by wednesday, or at the latest thursday. Heard nothing, but the money had been taken, from my account. So I called them on friday, and was told it would be a weekend delivery. It finally arrived on Sunday afternoon. Most of the weekend had gone by then. I am not impressed, and will not be using this company again.”

Helpful Report

Firstly, thank you for taking the time to leave us a review. We do appreciate it as it helps us highlight areas we can improve on. Looking into your order I can see you placed the order on Saturday 23rd April at 7:04 pm, and you booked in for a weekend delviery option "Own Delivery - Weekend Zone Delivery" which was scheduled for the following weekend and was delivered on time. During the checkout process, there is the option to upgrade your shipping method to the next day, this was not selected, so it would not have arrived any sooner. We do try and make it clear that we do carry out our own deliveries & even give you an estimated date that the item is due to be with you. The reason we use our own deliveries is first to make sure the item arrives with you on time, but also in one piece as a lot of the items we send out are high value and need to be handled with care. Sorry to hear that you will not be using us again, but if there is anything we do to change your mind and give us another go, please drop us an email or call!

“Swift delivery. No problems.”

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Thank you! :)

“Excellent service would use again without hesitation”

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Great to hear! Looking forward to you shopping with us again!

“Well I thought I asked a simple question before I was about to order a new juwel filter. I asked : Does the bioflow 600 come with filters fitted? The answer explained not what I asked. I wanted to buy from a Lincoln company as I support local companies only where possible. Sadly I have now purchased from a rival company who answered my query about filters being fitted. Never mind eh just have a word with your staff. How many sales are list through lazy communication.”

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Firstly we want to thank you for trying to buy the item with us first! We have let you down, by not being able to give you the information you needed in the timely manner you expected. We do try and respond to all emails and enquires within one working day. Sorry that the response you wanted was not accurate & the staff are still undergoing training to help with their product knowledge.

“We would highly recommend Lincs Aquatics. They have high quality products and are competitive on price. Our order was handled smoothly from having placed it to taking delivery. Luke & Steve were excellent delivering our product safely and on time. Thank you to the whole team for our beautiful Buddha water feature which we love.”

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Great to hear you have your Buddha! We would love to see pictures! :) Also passed this on to Luke and Steve as they love hearing they have done a good job!

“Price as good as everyone else. Delivery: ordered Friday PM, delivered Saturday AM. It really doesn't get much better. Thank you Lincs Aquatics for an excellent purchase and delivery.”

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Thank you! Great to hear that we are doing a good job! :)

“I ordered a fluorescent lighting system to replace one that had worn out. Unfortunately, they sent to wrong unit - an easy mistaka to maka. Rang them and they put the correct product in the post which arrived the next. Excellent customer service which is so rare these day. Well done for a speedy response as I didn't want the plants wilting without lights.”

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Firstly, sorry for the error! We recently went live with a new system and there were a few bugs with barcodes! But thank you for sharing your honest experience!

“Beautiful fish tank delivered quickly thankyou very much!!!!!!!”

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“Very good communication and customer service. Quick delivery. Competitive prices.”

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Lincs Aquatics is rated 4.8 based on 3,540 reviews