Layered Lounge Reviews

Name: Layered Lounge
Address: Unit 8, Anamax Industrial Estate, Oxford Road, Unit 8, Anamax Industrial Estate, Oxford Road, Gerrards Cross
Rating: 4.79

4.8 Rating 1,596 Reviews

95 %

of reviewers recommend Layered Lounge

4.8

Based on 1,596 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Layered Lounge 5 star review on 28th April 2024

457

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unglazed rough finish is very disappointing, not what I expected from description and photo.”

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Posted 1 month ago

“Still not received my purchases. DHL can’t find my house. No goods received!!!”

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Posted 2 months ago

“I cannot write review as the item I ordered 20 days ago has still not arrived I have contacted Layered Lounge regarding this issue and I have still not received a reply.”

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Posted 3 months ago

“Difficult to write a review when I placed an order and had it refunded a week later because product was unavailable and no alternative or anything offered. Not a great first impression of Layered Lounge.”

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Posted 3 months ago

“Been asked to write the review so here goes: I have never recovered the goods. I can see on the tracking that the courier company have not received it and no one has replied to my enquiry. How is that for a review?”

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Posted 3 months ago

“Hi, I placed my order 5 Jan. Received an email from you to say that you had dispatched it on 9 Jan. DPD said they were waiting for my order on 9 Jan but not received it yet. Still waiting for my order. If you say you've sent it and DPD don't have it then I'd be interested to know where it is supposed to be. Thank you”

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Posted 3 months ago

“Still waiting for it to be delivered.”

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Posted 3 months ago

“Extremely disappointed with the service, ordered 2 lanterns which I paid for and were told had been dispatched, even had delivery confirmation from dhl only to be told two days later having them not arrived that I was being refunded (which took a further 2 days). These were presents and I therefore missed out completely. Will definitely not order from you again”

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Posted 3 months ago

“Really disappointed with the quality and most certainly not worth the price paid- i purchased two gold stars and both have ripped already - for the price i paid it’s disgusting”

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Posted 5 months ago

We are really saddened to read your review since our paper decorations are a best selling range and we have sent out hundreds of these pieces. I wonder if I could ask if you have contacted customer services as we would most certainly wish to help rectify any problem you have with our products?

Posted 4 months ago

“I received a voicemail stating that I had been emailed due to a cancellation of a product. No email had been received. I tried to call and no answer. I emailed and received a response from Rhiannon asking what I would like to do with my order. I replied and nothing. I emailed again. Nothing. I have called and no reply. Luckily I have purchased from layered lounge before but my patience are wearing thin and if I was a new customer I would be worried that I had been duped.”

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Posted 6 months ago

Dear Laura, I sincerely apologise for the inconvenience caused. Unfortunately, it appears that your email got misplaced, which led to the delay in our communication. I made numerous attempts to reach out to you through both email and phone, but regrettably, I did not receive a response. I am pleased to inform you that I have addressed the situation and made sure the items are on their way to you. I deeply regret any trouble this may have caused and appreciate your understanding. Warm regards, Rhiannon

Posted 6 months ago

“Customer Service is non-existent. Two of the items I ordered were wrong, I ordered a Tall BLACK modern lantern and received a BRASS one. I ordered a Faux Clam Shell - NATURAL and received a white one. I emailed the company three times and received a generic reply - we'll get back to you etc - no-one ever did. I have had to pay £5.36 return postage for the wrong items sent even though I am not at fault and due to you not doing exchanges, the items I initially ordered are now back at full price so I can no longer get them for the sale price. It is a bad way to run a business - reviews are everything these days and you have put me off ordering from you ever again.”

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Posted 8 months ago

Hi Cheryl I am so sorry for the frustration caused. I received your email on the 17th August at 16.38pm to which I responded on August 18th at 11.16am asking for photos of the incorrect items you had received. I also stated in this email 'Please note that we do not expect you to pay for the return if it is our mistake'. I then did not have a response from yourself with regards to this matter. I will be contact you directly to rectify this issue as we do pride ourselves on our customer service and we want to give our customers the best service possible. Kind regards Rhiannon

Posted 8 months ago

“Unfortunately I am in no position to write a review as the item,white hydrangeas, that I ordered on 2nd April has yet to be delivered even though I was given a delivery date of 2-4 working days, I would be pleased if you would look into this for me and let me know when I can expect delivery.”

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Posted 1 year ago

“I ordered an item as a gift. Ordered in plenty of time. It arrived completely smashed. Despite phoning to be told all operators were busy and emailing twice I’ve not been contacted. Oh except this review has obviously been generated. I would not have written this for all to see but my friend’s birthday has now been and gone so I had to buy an alternative gift. I suspect the place is closed over Easter fortnight- too bad for customers like me.”

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Posted 1 year ago

“why is my parcel going back to you when DPD couldn't find my address even though they are always delivering to this location and why did they not try again ? And why do i hear nothing about this when you have taken my money ???”

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Posted 1 year ago

“The items I purchased (Christmas baubles) were of extremely poor quality. What is more the photographs and description of my purchase from your website were inaccurate - and not in a good way! I haven’t shopped at the Layered Lounge before and I won’t be again.”

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Posted 1 year ago

“Poor quality products”

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Posted 1 year ago

“Received our 1st (and prob last) order from LL and was dissapointed to see the paper decorations being all dirty, smudged, glue marks on, brass lantern of a terrible quality barely glued together, overall shockingly poor and expensive for tat that will go to the charity shop. Due to the considerable size of the items I couldn't be bothered to return for a refund as I am unable to carry or fit such a box to my car. I am shocked to read so many others complaining by the appalling quality and also by the fact that despite this they still need to pay for postage to return the faulty goods surely this is illegal. Shocked to see such companies still making a living despite the terrible service and ridiculous prices. Terribly dissapointed overall. Would not recommend to anyone. Hard, expensive lesson. Wish I read the reviews beforehand.”

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Posted 1 year ago

“The ice bucket I ordered had a scratch on the lid and the bucket is tiny . I did email them but no reply”

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Posted 1 year ago

“Your products are very nice but unfortunately two finial decorations arrived damaged”

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Posted 1 year ago

“Your products are very nice but unfortunately two finial decorations arrived damaged”

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Posted 1 year ago

Layered Lounge is rated 4.8 based on 1,596 reviews