Layered Lounge Reviews

Name: Layered Lounge
Address: Unit 8, Anamax Industrial Estate, Oxford Road, Unit 8, Anamax Industrial Estate, Oxford Road, Gerrards Cross
Rating: 4.79

4.8 Rating 1,610 Reviews

94 %

of reviewers recommend Layered Lounge

4.8

Based on 1,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Layered Lounge 5 star review on 8th May 2024

460

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your products are very nice but unfortunately two finial decorations arrived damaged”

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Posted 1 year ago

“The fact that you can't speak whit customer service on the phone and need to wait for mail is a minus”

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Posted 1 year ago

“I ordered an item from your online store that was accepted and paid for with delivery time 4-7days... After I received an email saying my order had been despatched and showing all the full order included, I then received a further email stating that unfortunately due to a stock error, my vase, which was the reason for the order, was not included and it would just be the ancillary item that I ordered to go with said case... I had to email to request that my postage be refunded as I would not have only ordered the ancillary item on its own and although that cost was reimbursed, I had to then send a further email to have the refund of the out of stock item.. I find it incredible that in todays age that a live stock availability is not used and that has then caused an issue and 10 day delay in me trying to find an alternative item from other suppliers which will most likely not arrive now in time for Christmas... Over I'm extremely disappointed in my experience and this resulted in me paying £16 for an item that was merely supplementary to the item that did not arrive even after me receiving a despatch email...”

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Posted 1 year ago

“Beautiful product but my delivery constantly been delayed, one went missing as well I have purchased 2 weeks ago and still haven’t received it”

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Posted 1 year ago

“Very very poor service still no package definitely won’t shop with this company again or recommend them”

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Posted 1 year ago

“Defect with over sized clapper on bell. Poor customer services with response time and assistance. Given the items brought were expensive compared to other retailers, I will not be buying from this retailer in the future.”

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Posted 1 year ago

“The product was terrible and cheap. It could have been from a dollar store. So disappointed and I wasn't refunded shipping cost - which was more then the value of the product I'm sure.”

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Posted 1 year ago

“I am attempting to return an item from Layered Lounge via Yodel but none of my local shops will accept the parcel due to the size (43*43*49 cm) . I have now paid for a return label but cannot return the item. I have emailed Layered Lounge and while they have asked about the size of the parcel (it was the box they shipped it in), I have not received any other feedback or viable option.”

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Posted 1 year ago

Hello Catherine, We are terribly sorry that you have had such a poor experience in trying to return an item to us. We are raising this issue with Yodel right now as we recognise just how important the returns and after sales care is with regards to the overall experience. I gather we have now resolved the matter for you and do hope you will shop with us again in the future.

Posted 1 year ago

“Product arrived with a defect.”

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Posted 1 year ago

Layered Lounge is rated 4.8 based on 1,610 reviews