Koch & Köchin Reviews

Name: Koch & Köchin
Address: 56a Gladesmore Road, London, London Borough of Haringey
Rating: 4.57

4.6 Rating 1,919 Reviews

89 %

of reviewers recommend Koch & Köchin

4.6

Based on 1,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@kochkochin.com

Write Your review

Tell us how Koch & Köchin made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Koch & Köchin 5 star review on 19th October 2025

Monica Corcoles Fernandez

Pamela Bird

Tara Crean

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints with delivery, packaging or quality of products. First class service. Thank you”

Helpful Report

Posted 4 years ago

“Really pleased with purchase. Item is exactly wht I wanted, delivery was fast and packaging sensible. Would definitely buy from Koch & Kochin again.”

Helpful Report

Posted 4 years ago

“Very satisfied with the item received on time”

Helpful Report

Posted 4 years ago

“Excellent speedy delivery no complications thank you”

Helpful Report

Posted 4 years ago

“Speedy delivery and great price, thanks.”

Helpful Report

Posted 4 years ago

“I bought a very good quality knife for a very competitive price. It was delivered by Royal Mail and arrived promptly. Couldn’t ask for more”

Helpful Report

Posted 4 years ago

“Excellent service and good product, very happy with both.”

Helpful Report

Posted 4 years ago

“Best value supplier of the item I wanted and they provided a speedy and courteous service so I am very happy and would recommend them. Thank you.”

Helpful Report

Posted 4 years ago

“Wrong knife sent, tried to contact you for an explanation to no avail still waiting fora reply”

Helpful Report

Posted 4 years ago

“Although I have been waiting to dispatch for a long time and I contacted the customer service team two times with no response. But later, I received an apology which they were in holiday. Then I quickly received my parcel with the good quality knives.”

Helpful Report

Posted 4 years ago

“A good range and easy to use website. Delivery was quicker than expected.”

Helpful Report

Posted 4 years ago

“Good prompt delivery Birthday present so not opened yet.”

Helpful Report

Posted 4 years ago

“Penknife arrived in time to give as present the following day. Arrived when they said it would.”

Helpful Report

Posted 4 years ago

“Brilliant service. Item arrived ahead of time stated. Thank you”

Helpful Report

Posted 4 years ago

“Easy to order, quick response, goods as ordered, well packaged. Will use again.”

Helpful Report

Posted 4 years ago

“Love the canisters I got airtight but easy to get off and stackable. Arrived next day as well brilliant Thankyou.”

Helpful Report

Posted 4 years ago

“Was the only Swiss knife site I could find with competitive prices and one of the few with the actual type of knife I was looking for. The ordering was simple and the knife was sent almost as soon as I had ordered it. Have recommended to friends and will use them again.”

Helpful Report

Posted 4 years ago

“Very good”

Helpful Report

Posted 4 years ago

“Terrible customer service! Ordered a knife and received the dispatch email the next day Tracking info shows the item was never actually even received by Royal Mail from Koch & Köchin, and a month later I still have not been sent the item or had my order refunded Will absolutely not be buying again”

Helpful Report

Posted 4 years ago

“quickly despatched and as described good quality”

Helpful Report

Posted 4 years ago

Koch & Köchin is rated 4.6 based on 1,919 reviews