Koch & Köchin Reviews

Name: Koch & Köchin
Address: 56a Gladesmore Road, London, London Borough of Haringey
Rating: 4.58

4.6 Rating 1,912 Reviews

89 %

of reviewers recommend Koch & Köchin

4.6

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

support@kochkochin.com

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Koch & Köchin 5 star review on 19th October 2025

Monica Corcoles Fernandez

Pamela Bird

Tara Crean

Anonymous

Anonymous // 01/01/2019

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“Blade came chipped… Wrote to them and have heard nothing back. Furious…..”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very quick delivery a++,looks lovely but bought as a Christmas present so cannot comment on durability yet.”

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Posted 4 years ago

“My order arrived quickly and the price and quality for the items I ordered was exactly what I wanted. The only issue I had was excessive packaging. All my items were blister or cardboard packed and then wrapped in bubble wrap in a bubble wrap envelope while my order contained only non fragile stainless steel based products.”

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Posted 4 years ago

“Order received very promptly. I'm sure they'll be very pleased with their Christmas present. Thank you”

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Posted 4 years ago

“Ordering and receiving item all very easy, no delays”

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Posted 4 years ago

“Great item and quick postage”

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Posted 4 years ago

“Great price fantastic quality really swift safe delivery”

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Posted 4 years ago

“Fabulous knife and very tactile thank youn”

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Posted 4 years ago

“smooth delivery and quality of the product as expected”

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Posted 4 years ago

“Damaged knife. No way of contacting them. Sent numerous emails of which had no response. No phone number to call them. Live chat does not work. Not happy at all. Customer service is non existant. Avoid at all costs.”

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Posted 4 years ago

“Great very happy with purchase”

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Posted 4 years ago

“Excellent service,fast delivery.A+”

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Posted 4 years ago

“I had no problems with this order. This is a Christmas present but on visual inspection, they look very, very nice. Stunning”

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Posted 4 years ago

“Excellent, high quality cookware. Very pleased with my purchase. Thank you!”

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Posted 4 years ago

“Not sure what the company is like but my purchase was cheaply made and lots of plastic so they are lucky I gave them any stars”

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Posted 4 years ago

“very pleased with my purchase and a fast postage”

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Posted 4 years ago

“Great service and good price.”

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Posted 4 years ago

“Excellent service. Packet well, arrived on time in good condition”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Koch & Köchin is rated 4.6 based on 1,912 reviews