Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.66

4.7 Rating 521 Reviews

92 %

of reviewers recommend Kingfisher Direct

4.7

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 26th September 2025

Adam

Kingfisher Direct 5 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was not delivered to me ! And I can't find a section on your site that didn't deliver the product in support !”

Helpful Report

Posted 2 years ago

Hi Andrei, your order confirmation should have been emailed to you along with tracking. I've double-checked this for you and can see that your order was dispatched the following working day with Royal Mail. However, due to their strike actions, I can see that this been delayed. Whilst this is sadly out of our control, please accept our apologies for this delay. However, your order should be delivered soon within the next few working days. Your tracking number is JD424042880GB. You can track this on Royal Mail's website - https://www.royalmail.com/track-your-item#/ If you do have any concerns, please contact our team at 01777 858009 or email in at info@kingfisherdirect.co.uk.

Posted 2 years ago

“Been 6 days and my order still hasn’t arrived”

Helpful Report

Posted 3 years ago

Hi Oliver, thank you for your feedback, and thank you for placing an order with us. We would like to apologise for the delay in receiving your order. We recently had a large influx of orders, and the spike in demand had unfortunately put our dispatch team four days behind schedule. Please contact our sales team before placing your next order with us and reference your order number for free delivery on that order – as a gesture of goodwill from ourselves.

Posted 3 years ago

“Terrible delivery time! Took 3 times as long as they said. Won't be using again.”

Helpful Report

Posted 3 years ago

Hi Joseph, thank you for your feedback and for shopping with us. We are very sorry to have let you down. This long delay was caused by a large influx of orders around the same time that your order was placed. Due to the sudden spike in demand, our warehouse team were unfortunately placed four days behind schedule, which sadly led to the delay in dispatching your order. We would like to apologise for this delay and should you wish to place an order with us in future, please contact our sales team and quote your order number for free delivery on your next order.

Posted 3 years ago

“covid testing kit took 5 days to deliver”

Helpful Report

Posted 3 years ago

Hi Douglas, thank you for taking the time to leave us a review. I know our sales manager, Eric, has been in contact with you to discuss your delivery concerns. The delivery was scheduled for 24 hours, but this wasn't achieved. We've noted this for future to ensure this doesn't happen again.

Posted 3 years ago

Kingfisher Direct is rated 4.7 based on 521 reviews