John Parrott Sports Reviews

Name: John Parrott Sports
Rating: 4.77

4.8 Rating 696 Reviews

95 %

of reviewers recommend John Parrott Sports

Company Reviews

Metrics

Info

4.8

Based on 696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About John Parrott Sports:

Our aim is simple — to provide a comprehensive range of quality sports goods at the best possible prices.

We offer around the clock ordering, free delivery to mainland UK addresses and a no quibble 28 day money back guarantee on all purchases.*

Please feel free to contact us should you have an enquiry about our products or website, we'll do our best to help.

Visit Website

Phone:

0151 324 0147

Email:

sales@johnparrottsports.com

Location:

The Railway Exchange, Weston Road, Crewe
CW1 6AA

Write Your review

Tell us how John Parrott Sports made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Parrott Sports 5 star review on 15th January 2022

Will M

John Parrott Sports 5 star review on 19th July 2021

Anonymous

John Parrott Sports 5 star review on 11th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a slight delay with the order due to the weight of the cue i had specially requested not being available in the Crown cue. They contacted me to let me know very quickly and offer alternative options. I was happy to wait for them to come out of the factory. The cue arrived as scheduled packaged really well and is absolutely perfect. 19oz bang on, which is exactly what i was looking for. So happy with the process and advice given, i'm glad i decided to wait for this.”

Helpful Report

“Ordered 1G Balls and received them next day.”

Helpful Report

“Solid service”

Helpful Report

“Why 1 star, cause no stars was not an option. The reason is communication mostly. Can't comment on the quality. Bought and paid for my cue and case on a Friday. Got confirmation but no indication on dispatch or delivery. I had to phone on the Wednesday to find out that the delivery would be a day late. Told the gent I needed the cue by Friday. No further communication. I had to phone on the Friday to ask whether the cue was dispatched. Was told it was and I should get it today. Do I have my cue? What do you think........”

Helpful Report

“Beautiful cue, exactly what we were looking for. Recommendation by customer services is very much appreciated. I was lost amidst the selection.”

Helpful Report

“Ordered a 20oz cue, arrived without the free mini-butt, weighed 17.9oz. Asked why and the reply was they sent the nearest available at the time. I didn’t order a 17.9 so why send it without asking!? Ordered mid november 2019, got refunded for the cue after many emails mid january 2020. No refund of the £13 i had to spend to get it sent recorded delivery. Extremely poor service and won’t even order a block of chalk from them in the future. Avoid at all costs. Take the time to go to a local cue maker, TRY the cue, probably get good advice and practice!”

Helpful Report

“Always get a great service here, quick delivery and decent prices. Would defo recommend 👍”

Helpful Report

“Easy, ordered on my phone sat night. Arrived yesterday. Well package and good condition”

Helpful Report

“Ordered cue on the sunday night and was with me first thing tuesday morning. Brilliant quality slight dent on the butt but that's probably parcel forces fault. Thanks”

Helpful Report

“Saw some of the comments on here and have to say it's a far cry from my experience. Really well mannered, helped me pick the right stuff after originally being a little overwhelmed with all the different options and not wanting to get the wrong. Hopefully i can win the ticket's in their giveaway.”

Helpful Report

“Received our Christmas present nice and early. All looks fab.”

Helpful Report

“Ordered a cue on Saturday 16th November. Advised the cue was in stock. Ordered and nothing heard by thursday 21st- phone call and was advised there was an issue with the weight and my cue came out of the warehouse the day before and just missed delivery so would be delivered thursday and should be with me friday- monday. Called back friday and they confirmed it had been delivered and should be with me on the monday 25th. Phone call again on Thursday 28th as I hadn't heard anything. Advised again an issue with the cue weight as it came out of the warehouse and it was the wrong weight (although i was told the week before that it had been dispatched ) and it would be sent out on friday. Telephone call today (monday 2nd dec) who advised it was sent friday so should be here tomorrow- heres hoping! 16 days later..”

Helpful Report

“Shocking, after 9 days sent a far unsuperior cue. Have not replied to a complaint either”

Helpful Report

“Ordered a cue and extension on 18/10/19, now 1sr November, have had no communication from them, I’ve contacted them twice to be told item out of stock the first time, and secondly that parcel force had tried to deliver and left a card because no one was home, no card was left by parcel force, and are probably getting the blame, as John parrots cue sports have messed up again, was told they would contact parcel force and email with delivery, but not heard anything, very disappointed with this company, Would never order again .”

Helpful Report

“Received in full the next day.”

Helpful Report

“After one month I have received neither my order and nor some useful information about my order status.”

Helpful Report

“Ordered a Britannia cue, can highly recommend.”

Helpful Report

“Ordered a peradon snooker cue which said in stock over a week later no delivery emailed them several times with no response no tracking number. Phoned them to be told item is being held at royal mail delivery depot not sure why. I will never be ordering anything from them again will be contacting PayPal for a refund still no reply from them at all disgusting service”