John Parrott Sports Reviews

Name: John Parrott Sports
Rating: 4.77

4.8 Rating 696 Reviews

95 %

of reviewers recommend John Parrott Sports

Company Reviews

Metrics

Info

4.8

Based on 696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About John Parrott Sports:

Our aim is simple — to provide a comprehensive range of quality sports goods at the best possible prices.

We offer around the clock ordering, free delivery to mainland UK addresses and a no quibble 28 day money back guarantee on all purchases.*

Please feel free to contact us should you have an enquiry about our products or website, we'll do our best to help.

Visit Website

Phone:

0151 324 0147

Email:

sales@johnparrottsports.com

Location:

The Railway Exchange, Weston Road, Crewe
CW1 6AA

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John Parrott Sports 5 star review on 15th January 2022

Will M

John Parrott Sports 5 star review on 19th July 2021

Anonymous

John Parrott Sports 5 star review on 11th September 2020

Anonymous

Anonymous // 01/01/2019

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“First rate”

Helpful Report

“first rate”

Helpful Report

“We ordered a cue late on Thursday night. We gave them a call on Friday morning to explain we need this for a gift at the weekend and they couldn't have been more helpful getting us upgraded to a Saturday delivery.”

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“Would not order from here again, Item has now arrived but put me through a lot of stress as it was for a special birthday, I was constantly fobbed of with excuses, no tracking number was given and I waited in on 4 separate days for Item to arrive.....spent a lot of money customer service needs to be a lot better.”

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“Ordered on the Saturday, received the Tuesday.”

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“Useless! Same issue as other customers, no dispatch email. Ordered a week ago still nothing, called them still none the wiser. Cancelled order. They took payment immediately though mmmmmm”

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“Awful customer service. Items on their website that say "In stock. Usually dispatched within 1-2 working days" are not actually in stock. Three days after ordering I was charged. After a few more days and no email to say anything had been dispatched. I emailed them and got no response. After another few days, I called them and was told it was an issue with there supplier. I asked for them to call me back and keep me updated. They never did. After three calls and more excuses that they were still waiting on a delivery, I asked for a refund. I am now waiting for my money back.”

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“Ordered items took a week just to dispatch, very hard to speak to anyone from this company still waiting for item very poor.”

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“Bought friday received tuesday and are perfect, Communication could be better but products and delivery perfect.”

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“bought a new case and got a text the next morning saying it was out for delivery. quality”

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“Never received my order, after emailing the company twice and never getting a response I had to open a case through PayPal. Fortunately this eventually got me a full refund. If I hadn't used PayPal I would have been left out of pocket as they can't be bothered to respond to emails progressing an order.”

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“Called them, they helped me pick a cue that is perfect. Exactly what i was looking for.”

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“Use them for my tips all the time. They always seem to arrive the next day. Great.”

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“Great selection of cues. Ordered a Christmas present, arrived today when ordered yesterday.”