John Parrott Sports Reviews

Name: John Parrott Sports
Rating: 4.77

4.8 Rating 696 Reviews

95 %

of reviewers recommend John Parrott Sports

Company Reviews

Metrics

Info

4.8

Based on 696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About John Parrott Sports:

Our aim is simple — to provide a comprehensive range of quality sports goods at the best possible prices.

We offer around the clock ordering, free delivery to mainland UK addresses and a no quibble 28 day money back guarantee on all purchases.*

Please feel free to contact us should you have an enquiry about our products or website, we'll do our best to help.

Visit Website

Phone:

0151 324 0147

Email:

sales@johnparrottsports.com

Location:

The Railway Exchange, Weston Road, Crewe
CW1 6AA

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John Parrott Sports 5 star review on 15th January 2022

Will M

John Parrott Sports 5 star review on 19th July 2021

Anonymous

John Parrott Sports 5 star review on 11th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a PowerGlide Paramount Three-Quarter Jointed Snooker Cue. The order options were 18oz or 19oz and I ordered the 19oz but unfortunately received a cue weighing 17.4oz. To add to this issue the cue butt fitting is not set correctly so when i add any of the extensions there is a sagging bow. I have escalated this both via email and via the website but had no response to date. Very poor customer service.”

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“Still waiting for my order”

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“Can’t comment as yet to receive my order”

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“I order x5 10mm screw on tips but was sent x5 9mm tips.”

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“Cue ordered as birthday gift but not delivered after five weeks, with no notification of a delay - or any delivery update from the company at all. Emailed "customer service" and got no reply. Phoned "customer service" and got recorded message saying "unavailable". Seems others have my experience of being let down by John Parrott Sports. About to dispute payment with PayPal.”

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“Ordered my cue and case in February 2020. Was told it will be deliver in 1 week. And here I'm now waiting for it after 4 months. Still no replies to any of my email. Horrible.”

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“Wish I read reviews first about this shonky company.ordered cue 2 months ago. Sent numerous emails. No reply and no delivery. Deal with John Parrot sports at your own risk.Have now instructed bank to get refund at my cost. Why aren't they delisted from internet? A total con job.”

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“I ordered. I paid them. And thats all, they don’t contact me. They are gone with my money. I wrote to email, i tried to call via phone, I wrote via facebook - no reply at all. It is very very bad. I will try to return my money via my bank. People, don’t buy from this shop.”

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“Why 1 star, cause no stars was not an option. The reason is communication mostly. Can't comment on the quality. Bought and paid for my cue and case on a Friday. Got confirmation but no indication on dispatch or delivery. I had to phone on the Wednesday to find out that the delivery would be a day late. Told the gent I needed the cue by Friday. No further communication. I had to phone on the Friday to ask whether the cue was dispatched. Was told it was and I should get it today. Do I have my cue? What do you think........”

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“Ordered a 20oz cue, arrived without the free mini-butt, weighed 17.9oz. Asked why and the reply was they sent the nearest available at the time. I didn’t order a 17.9 so why send it without asking!? Ordered mid november 2019, got refunded for the cue after many emails mid january 2020. No refund of the £13 i had to spend to get it sent recorded delivery. Extremely poor service and won’t even order a block of chalk from them in the future. Avoid at all costs. Take the time to go to a local cue maker, TRY the cue, probably get good advice and practice!”

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“Ordered a cue on Saturday 16th November. Advised the cue was in stock. Ordered and nothing heard by thursday 21st- phone call and was advised there was an issue with the weight and my cue came out of the warehouse the day before and just missed delivery so would be delivered thursday and should be with me friday- monday. Called back friday and they confirmed it had been delivered and should be with me on the monday 25th. Phone call again on Thursday 28th as I hadn't heard anything. Advised again an issue with the cue weight as it came out of the warehouse and it was the wrong weight (although i was told the week before that it had been dispatched ) and it would be sent out on friday. Telephone call today (monday 2nd dec) who advised it was sent friday so should be here tomorrow- heres hoping! 16 days later..”

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“Shocking, after 9 days sent a far unsuperior cue. Have not replied to a complaint either”

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“Ordered a cue and extension on 18/10/19, now 1sr November, have had no communication from them, I’ve contacted them twice to be told item out of stock the first time, and secondly that parcel force had tried to deliver and left a card because no one was home, no card was left by parcel force, and are probably getting the blame, as John parrots cue sports have messed up again, was told they would contact parcel force and email with delivery, but not heard anything, very disappointed with this company, Would never order again .”

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“After one month I have received neither my order and nor some useful information about my order status.”

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“Ordered a peradon snooker cue which said in stock over a week later no delivery emailed them several times with no response no tracking number. Phoned them to be told item is being held at royal mail delivery depot not sure why. I will never be ordering anything from them again will be contacting PayPal for a refund still no reply from them at all disgusting service”

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“Useless! Same issue as other customers, no dispatch email. Ordered a week ago still nothing, called them still none the wiser. Cancelled order. They took payment immediately though mmmmmm”

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“Awful customer service. Items on their website that say "In stock. Usually dispatched within 1-2 working days" are not actually in stock. Three days after ordering I was charged. After a few more days and no email to say anything had been dispatched. I emailed them and got no response. After another few days, I called them and was told it was an issue with there supplier. I asked for them to call me back and keep me updated. They never did. After three calls and more excuses that they were still waiting on a delivery, I asked for a refund. I am now waiting for my money back.”

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“Ordered items took a week just to dispatch, very hard to speak to anyone from this company still waiting for item very poor.”

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“Never received my order, after emailing the company twice and never getting a response I had to open a case through PayPal. Fortunately this eventually got me a full refund. If I hadn't used PayPal I would have been left out of pocket as they can't be bothered to respond to emails progressing an order.”

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“Placed an order 15th Sept and I am still waiting for it to arrive!!”

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John Parrott Sports is rated 4.8 based on 696 reviews