House of Malt Reviews

Name: House of Malt
Address: 48 Warwick Road, Carlisle, Cumbria
Rating: 4.95

5.0 Rating 4,340 Reviews

99 %

of reviewers recommend House of Malt

About House of Malt:

House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews.

Visit Website

Phone:

01228658422

Email:

sales@houseofmalt.co.uk

Location:

48 Warwick Road,
Carlisle
Cumbria
CA11DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Jethro for your amazing service!!!!!!”

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Posted 6 days ago

“Excellent range of whisky, great value for money, fabulous delivery, points with every purchase. Easy to use website. Well done House of Malt 💯👏”

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Posted 2 weeks ago

“I ordered this as a thank you gift for someone e.jo lives in a rural area. The delivery was very quick and reliable (next day I think). Much appreciated”

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Posted 2 weeks ago

“Can't compete with Amazon for free returns (or even partial return costs) when there is an order error. Buyer beware - you will pay full return postage on any errors (not cheap with the weight and size of a full bottle of alcohol). I will shop on Amazon instead.”

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Posted 2 weeks ago

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction and appreciate the opportunity to address your concerns. As a family-run business, we strive to provide the best service possible while offering premium products at competitive prices. Unlike multinational corporations, we operate with very small margins to ensure affordability for our customers. Unfortunately, absorbing return postage costs for customer-related order errors is simply not feasible without significantly impacting our ability to continue offering the high-quality service we take pride in. In this specific instance, it appears that two separate orders were placed, each with its own confirmation email and tracking details. As you mentioned, you received different email confirmations for the two orders. These were processed and dispatched individually, providing multiple opportunities to reach out to us if you believed an error had occurred or to refuse delivery of one of the parcels. Additionally, as stated in our Terms & Conditions, any returns arising from situations that are not the result of an error on our part are the responsibility of the customer, including any associated return postage costs. This policy allows us to maintain fair pricing and sustainable operations as a smaller, independent business. Despite this, we remain committed to helping where possible and are always willing to discuss and resolve issues directly with our customers. We are deeply disappointed that our efforts to provide a personalised, high-quality service have left you feeling dissatisfied, but we hope you can understand the challenges we face as an independent business in maintaining a balance between exceptional service and sustainability. Thank you for your understanding, and we are always here to assist further if needed. Kind regards, Piers from the House of Malt Team

Posted 2 weeks ago

“Excellent very helpful when I needed to call them”

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Posted 2 weeks ago

“Five star. Order despatched and arrived on time, very easy to track, and the ordering process is easy. Great stuff.”

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Posted 2 weeks ago

“Excellent service, fast delivery and well packed”

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Posted 2 weeks ago

“Quality present... came on time”

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Posted 2 weeks ago

“Excellent service. Quick delivery, correct and well packaged.”

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Posted 2 weeks ago

“Very good! Thanks”

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Posted 2 weeks ago

“Very informative website and competitive pricing. Dispatched quickly.”

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Posted 2 weeks ago

“Great communication with order progress via emails. Delivery on time. No issues.”

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Posted 2 weeks ago

“Product was great But!!!! Requested and paid for a Monday delivery Got text and email for the next day from dpd saying they had the parcel ready for next day delivery. Of course had to rearrange due to not being at home If you pay for a specific day and you don’t get it then not impressed”

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Posted 2 weeks ago

“Service good can’t comment on the whiskey as it’s a present”

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Posted 2 weeks ago

“5* service with a great selection to choose from.”

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Posted 2 weeks ago

“As a first time user, pleasantly surprised, surrounded as we are generally by poor service, the advice received by phone the website and delivery was excellent. Thank you.”

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Posted 3 weeks ago

“Great service and a lovely selection of products”

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Posted 3 weeks ago

“Excellent service, and a reasonably priced decent Speyside single malt!”

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Posted 3 weeks ago

“Amazing service and efficiency”

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Posted 3 weeks ago

“great, maybe have less items OUT OF STOCK”

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Posted 3 weeks ago

House of Malt is rated 5.0 based on 4,340 reviews