House of Malt Reviews

Name: House of Malt
Address: 48 Warwick Road, Carlisle, Cumbria
Rating: 4.95

5.0 Rating 4,468 Reviews

99 %

of reviewers recommend House of Malt

About House of Malt:

House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews.

Visit Website

Phone:

01228658422

Email:

sales@houseofmalt.co.uk

Location:

48 Warwick Road,
Carlisle
Cumbria
CA11DN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order since 26/02/2025 and still haven’t received my orders. Any company using EVRi delivery service I found a problem, and a worst shipping service an average standard company would use. I normally would avoid retailers using EVRi from my experience. I don’t normally write reviews unless it is outstanding service or one like this service. I wrote to the House of Malt and the reply I received was disappointing and unpromising, something I expected them to have acknowledged and contacted me.”

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Posted 2 months ago

“Can't compete with Amazon for free returns (or even partial return costs) when there is an order error. Buyer beware - you will pay full return postage on any errors (not cheap with the weight and size of a full bottle of alcohol). I will shop on Amazon instead.”

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Posted 6 months ago

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction and appreciate the opportunity to address your concerns. As a family-run business, we strive to provide the best service possible while offering premium products at competitive prices. Unlike multinational corporations, we operate with very small margins to ensure affordability for our customers. Unfortunately, absorbing return postage costs for customer-related order errors is simply not feasible without significantly impacting our ability to continue offering the high-quality service we take pride in. In this specific instance, it appears that two separate orders were placed, each with its own confirmation email and tracking details. As you mentioned, you received different email confirmations for the two orders. These were processed and dispatched individually, providing multiple opportunities to reach out to us if you believed an error had occurred or to refuse delivery of one of the parcels. Additionally, as stated in our Terms & Conditions, any returns arising from situations that are not the result of an error on our part are the responsibility of the customer, including any associated return postage costs. This policy allows us to maintain fair pricing and sustainable operations as a smaller, independent business. Despite this, we remain committed to helping where possible and are always willing to discuss and resolve issues directly with our customers. We are deeply disappointed that our efforts to provide a personalised, high-quality service have left you feeling dissatisfied, but we hope you can understand the challenges we face as an independent business in maintaining a balance between exceptional service and sustainability. Thank you for your understanding, and we are always here to assist further if needed. Kind regards, Piers from the House of Malt Team

Posted 6 months ago

“Product was great But!!!! Requested and paid for a Monday delivery Got text and email for the next day from dpd saying they had the parcel ready for next day delivery. Of course had to rearrange due to not being at home If you pay for a specific day and you don’t get it then not impressed”

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Posted 6 months ago

“I ordered for a party and payed extra weekend surcharge. I then received an email to complete purchase but when clicked on, it says out of stock. The item didn’t arrive and the money has been taken out of my account.”

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Posted 6 months ago

“Delivery not the best”

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Posted 7 months ago

“£15+ £5 p&p !!!! For a 20cl bottle NO BE AWARE CHECK THE AMOUNT ON THE LABLE.”

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Posted 9 months ago

Thank you for your feedback. We understand your concern regarding the shipping cost. Whether it's one bottle or twelve, we maintain the same shipping charge to ensure a consistent service. In fact, we offer free shipping on orders over £90, as we are always striving to pass on savings to our customers whenever possible. We appreciate your support and hope to serve you again in the future. Kind regards, Piers from House of Malt.

Posted 8 months ago

“No delivery or reply - missed birthday gift”

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Posted 10 months ago

“I still haven’t received my order”

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Posted 1 year ago

Dear Robert, Firstly, we sincerely apologize for the inconvenience caused by the delay in receiving your order. I've checked our logs and we haven't received any communication from yourself to alert us that there was an issue before the review was placed. I have just sent you an email to hopefully get this resolved for you. If you could kindly check your inbox and it should be waiting for you there. Once again, we apologise for any inconvenience caused, and we are committed to resolving this issue for you. If there's anything else you would like to discuss or any further information you can provide, please do not hesitate to reach out to us. Warm regards, Jordan House of Malt

Posted 1 year ago

“My order hasn’t arrived yet”

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Posted 1 year ago

“I order my friend a birthday gift on the 25/03 and she still hasn't received it and tracking says they attempted to deliver twice, but I have no update regarding delivery prior to attempts and no notes by delivery person have been left.”

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Posted 1 year ago

“I feel one star, is not the fault of house of malt, however never received goods, due to incompetent couriers and currently awaiting refund.”

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Posted 1 year ago

“I have still not received my order, nor any comms re this. Was home all day on Wed 13th, date which parcel wa due. What's going on?”

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Posted 1 year ago

House of Malt is rated 5.0 based on 4,468 reviews