House of Malt Reviews

Name: House of Malt
Address: 48 Warwick Road, Carlisle, Cumbria
Rating: 4.95

5.0 Rating 4,468 Reviews

99 %

of reviewers recommend House of Malt

About House of Malt:

House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews.

Visit Website

Phone:

01228658422

Email:

sales@houseofmalt.co.uk

Location:

48 Warwick Road,
Carlisle
Cumbria
CA11DN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whisky is great. I purchased 3 bottles of Genmirangie Quinta Ruban. Youe website fooled me into thinking I had not completed my order. I have ended up with 9 bottles of whisky. I would have preferred to order 9 different bottles. Your website needs to be more customer oriented. I am not sure if I will use you to buy any more whisky. I am 82 years of age.”

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Posted 2 months ago

“I can't leave any ratings yet. Ad I've not received my item. Due to delivery company.”

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Posted 2 months ago

“Not for Me, just not for Me - Choya Sake”

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Posted 2 months ago

“Excellent allround speedy delivery well packaged”

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Posted 8 months ago

“Service was quick and item was packaged well although I have noticed floating debris in the bottle when recently unpacked. The bottle is in good condition and is a screw cap design although it looks like cork debris floating in the whisky. There was no footnote on advertising to highlight this condition. Can you please advise.”

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Posted 8 months ago

“Service excellent, excellent products, great price. Unfortunately no response to emails about concerns over courier and lack of tracking updates.”

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Posted 11 months ago

“Service has been great, price not the absolute best and range pretty standard. (Eg the bets of the Pineau de Charante not stocked, couldn’t get the Saliza Amaretto)”

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Posted 1 year ago

“Okay! I felt that the time taken to process the payment was far too long, especially in this day and age when payments can be authorised in seconds.”

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Posted 1 year ago

“Service was ok However, my gift was delivered but couldn’t be collected by the recipient”

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Posted 1 year ago

“It is more the service from the delivery company that was at fault. I was told it would be delivered on the 12th and I did not get it until 15th. That could have been for a birthday or anniversary present where the delivery date is important. If they are not going to leave tbe parcel, they need to send specific times and not 9-6. When the first delivery supposedly happened my husband and I were both in, maybe upstairs. No card was left, as it supposed to be, which suggests no delivery was attempted.”

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Posted 1 year ago

“House of Malt were great….it’s ParcelForce that let them down! Delivery experience was terrible! Said they came to deliver twice, both times I was in, but no card left and never heard or saw anyone. Then they left parcel at post office with restricted opening hours up a road that was closed and all dug up! Getting through to talk to a customer services person there took quite a bit of persistence and ingenuity. Would strongly advise House of Malt to change who they use for deliveries.”

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Posted 1 year ago

“Very good communication with yourselves, Glasses okay. Would I have brought them if I knew how small they were probably not, but we made do, as we’d brought them for a dinner party were having….really annoyed with the company parcel force I would probably use a different delivery company, they delivered one day and no one was home fair enough, as they left a note saying try again tomorrow, they came again the next day my husband was home they didn’t ring the doorbell, so off they went again, so we had to collect them which was a good 20-30 minute drive when my husband asked why they didn’t ring the doorbell they said most of them don’t work..!!! Seriously what’s the point of using a delivery company that doesn’t ring the doorbell…”

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Posted 1 year ago

“Bought a bottle of Redbreast Lustau as a birthday gift for a friend. Order arrived quickly and the bottle itself was securely packaged in an 'inflatable' sleeve which was good, annoyingly though the same couldn't be said for the actual box the bottle will be gifted in: folded up and stuffed into the delivery box with the glued seals all peeling away. Not enough time to return it and get a replacement so have had to make some emergency repairs myself with some superglue and hope the recipient doesn't notice. Would be happy to purchase for myself in the future but may think twice if it's a gift I'm buying...”

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Posted 1 year ago

“I bought a Royal Salute 21 years and the special box, which is very nice, was damaged.”

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Posted 1 year ago

House of Malt is rated 5.0 based on 4,468 reviews