Herbal Dog co Reviews

Name: Herbal Dog co
Address: Unit 3c Benton Business Park, Bellway Industrial Estate, Newcastle Upon Tyne, United Kingdom
Rating: 4.54

4.5 Rating 1,096 Reviews

87 %

of reviewers recommend Herbal Dog co

4.5

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01912860774

Email:

Hello@HerbalDogCo.com

Location:

Unit 3c Benton Business Park,
Bellway Industrial Estate,
Newcastle Upon Tyne
United Kingdom
NE12 9SW

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Herbal Dog co 5 star review on 21st April 2025

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure why but it didn’t do anything to my French bulldog maybe my dog too wild for it but didn’t even touch the sides”

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Posted 1 year ago

Hi, if you let us know the reason for using the drops we can advise on how to use. They wont be effective on a dog if their cortisol levels have risen x

Posted 1 year ago

“Unfortunately flea spray and drops have made no difference to my dogs fleas despite buying multiple products. However the tranquility drops seem to work well, I drop a little onto a treat. Would recommend”

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Posted 1 year ago

Our flea products work as a preventive and unfortunately does not get rid of the infestation. If you already have fleas on your dog, you will need to consult your vet. Thank you for your comments on the tranquility drops also xx

Posted 1 year ago

“didnt work at all”

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Posted 1 year ago

Hi Klara, were sorry to hear this. Could you let us know which product you used that didn't work?

Posted 1 year ago

“My order was placed a week ago. Notification received with a tracking number saying items dispatched. Royal Mail has no record of the item. The Herbal Dog Company has not replied to my emails and their phone number goes to answerphone.”

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Posted 1 year ago

Can we double check which email you have been using? We do apologise that this has happened. If you could email hello@herbaldogco.com and quote your order number we can look into this straight away for you! Thank you xx

Posted 1 year ago

“the shampoo is okay in terms of lather and it helps remove dirt from my dogs coat - so as a basic shampoo its fine but the promised scent is non existent, it barely smells when it is put on the coat and once teh dogs are dry then you cant detect it all. my dogs are rough coated but other shampoos certainly have a scent for day one and usually into days 2 and 3 - this had nothing. would not buy again. expensive but performs like a supermarket cheapo brand”

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Posted 1 year ago

Hi Salli, we're sorry to hear this didn't work out for you. If you could email us with your order number and batch number on the bottle so we can get to the bottom of this? Thanks! :)

Posted 1 year ago

“absolute rubbish dog hated it”

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Posted 1 year ago

I am sorry to hear this has not worked as well as you were expecting Wendy. Please could you give us an email on the product you purchased and I can see if we can be of any more help? x

Posted 1 year ago

“I've been using the flea and tick powder with my dog for the last few months and found out yesterday that my dog has fleas. The product is a nice idea but it just doesn't work, I was using it daily and now I will be using even more chemicals than I would with a normal spot-on flea treatment as the whole house needs to be sprayed with flea repellent, I will also be doing laundry for the next week!”

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Posted 1 year ago

Thank you for taking the time to share your experience. We truly appreciate your feedback and apologize for any inconvenience you have faced. We are genuinely sorry to hear that despite using our flea and tick powder regularly for the past few months, your dog still got infested with fleas. We understand that this has caused you additional trouble, including the need to use more chemicals and going through the hassle of spraying your entire house and doing laundry. Have you been using our flea and tick sprays and tonics as well as the powder?

Posted 1 year ago

“I have got the flea and tick blend also the flea protection drops. And my dogs seem to have more fleas than they did in the first place they smell like curry i do not see how thos is supost to help. I spent alot of money on this stuff thinking it would help and its only getting worse. I have flea bombed my house twice in every room since doing this and iam very disappointed and very unhappy like my dogs. Fuming is an understatement”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback on your experience with Herbal Dog co. We sincerely appreciate your willingness to share your thoughts and concerns with us. We would like to offer our sincere apologies for the issues you have encountered with our flea and tick blend, as well as the flea protection drops. We understand the frustration and disappointment you must feel when the products fail to deliver the expected results. Did you pooch already have flea's prior to buying our products? As if he/she did then this will not work to kill the fleas. Our products work as a repellent/preventative towards them. I hope this helps!

Posted 1 year ago

“She's been on this for over a week and she's still itching as much as ever 😩. Not made a difference at all. Bought the shampoo as well”

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Posted 1 year ago

Dear Jane,Thank you so much for taking the time to share your feedback about your experience with Herbal Dog Co. We truly appreciate customers like you who provide us with valuable insights. We sincerely apologize for any inconvenience and frustration caused by the fact that your dog has been itching just as much as before even after using our product for over a week. We understand how important it is for your pet's well-being and comfort. We genuinely care about the effectiveness of our products, and we would love to learn more about your specific situation to better address the issue. Could you kindly provide us with additional details or any other observations that might help us understand why our product did not meet your expectations?

Posted 1 year ago

“This review does not relate to the products it relates to poor service. Once I have tried the goods I will update the review. Ordered 23.10.2023 received 07.11.2023, 24 hour tracked paid for! 24.10.2023 received an email dispatched. 3 days later as status had not changed (Royal Mail Tracking not progressed from despatched). Tried calling, answerphone advising email, emailed asking what was happening with my order. As no response after 24 hours and having paid with PayPal raised a complaint via PayPal. Email responded to after 48 hours. Got contradictory information in answers from PayPal contact and direct contact with Herbal Dog. PayPal response advised they were busy and I had only paid standard delivery! 30.10.2023 email saying my parcel is with Royal Mail, tracking should update today. Message received via PayPal, your goods will be despatched 1.11.2023! 1.11.2023 checked Royal Mail Tracking, goods still showing as despatched 24.10.2023. 02.11.2023 contacted Herbal Dog, response said, there must be an issue, will contact Royal Mail and reship if they can't tell us where the package is! 03.11.2023 email received informing me Royal Mail can't find the package so they have reshipped a replacement. Goods finally received 7.11.2023, 15 days from date of order. Not the kind of service you expect.”

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Posted 1 year ago

“Haven't seen any improvement my dog is still itching and licking his paws the same as before he started taking it sorry to say. This is his 3 week”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience. We genuinely appreciate you sharing your thoughts. Firstly, we would like to apologize for the fact that you haven't seen any improvement in your dog's condition after three weeks of using our product. We understand how frustrating this must be for both you and your furry friend. We want nothing more than to provide a solution that brings relief to your dog's itching and paw licking. In order to better understand the situation and explore potential improvements, we kindly ask if you could share more details with us. For instance, are there any specific triggers or circumstances that seem to exacerbate your dog's symptoms? Additionally, it would be beneficial to know if there have been any changes in your dog's diet or environment during the past few weeks? If you could send us an email we could always try and help you :) x

Posted 1 year ago

“Would not use the powered again has giving my door dog really bad diarrhea”

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Posted 1 year ago

Hi Lauren, we are so sorry this has happened to your dog. If you could email us and we will advise and give anymore information to help you. x

Posted 1 year ago

“Unfortunately this product did not have a good outcome. My dog went into a complete frenzy. Very very lively the complete opposite to what was expected”

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Posted 1 year ago

Thank you for taking the time to share your feedback. We sincerely appreciate your openness in letting us know about your experience. We apologize for the incident involving your dog going into a frenzy after using our product. This outcome is certainly not what we expected, and we understand that it must have been a concerning experience for both you and your furry companion. We would like to make things right and ensure a better outcome in the future. Could you please provide us with more details about what happened, such as the product you used and the dosage administered? This will help us analyze and investigate the situation thoroughly. Our top priority is to create safe and effective products that provide a positive experience for pets. Your input is invaluable in helping us identify any potential issues and improve our offerings. Once again, we want to express our gratitude for sharing your experience with us. We genuinely care about the satisfaction and well-being of our customers and their pets. We look forward to your response so that we can work towards resolving this matter.

Posted 1 year ago

“The two things I ordered was for 2 of my dogs and neither worked. A bit of wasted money”

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Posted 1 year ago

Thank you so much, Helen, for taking the time to let us know about your experience with Herbal Dog Co. We are so sorry to hear that the two items you ordered for your dogs did not work as expected and that it resulted in a bit of wasted money. We value customer input and are always looking for ways to improve our products and services. If you are willing, could you please tell us in a bit more detail what specifically happened with your orders so that we can make sure it doesn't happen again? Thank you for your time and your honest review - we really appreciate it.

Posted 1 year ago

“The herbal I got does not work at all wast of money will not buy agen or tell friends”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on Herbal Dog Co. We want to apologize for what happened--we're very sorry that the herbal you got from us did not work at all and that it was a waste of money.

Posted 1 year ago

“Used as directed on both my dogs, even upped the dose on the 3rd week but this product has no effect, even when applied directly to a tick it did nothing, very dissapointed”

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Posted 1 year ago

Thank you for your review. Please get in touch with us so we can trouble shoot this issue.

Posted 1 year ago

“Hi, your , All Natural Flea & Tick Spot On For Dogs & Puppies , does not work , we applied for one drop per day for a week then one drop per week after that, but our dogs fleas have now got more worse, and I did ask about a question on this product to you by email and you never got back to me, so not a happy customer.”

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Posted 1 year ago

We are so sorry that you did not get a response. Please get in touch with us again so we can follow up on this. Our products are a preventative measure so unfortunately, medical intervention is sometimes necessary to combat a flea infestation.

Posted 1 year ago

“Ordered well over a month ago for almost $200 and haven't received it. Tracking has no updates. And when I asked for a refund, wasnt given the time of day”

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Posted 1 year ago

Hi Felisha, we are based in the UK so it can take some time to clear USA customs I can see its showing as delivered but do let me know if I can help you any further x

Posted 1 year ago

“The day after using, my dog has a bold patch and the skin looks like it burnt.”

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Posted 1 year ago

Hello, we are concerned about this review & would like you to contact us at hello@herbaldogco.com so we can assist you further :)

Posted 1 year ago

“Paid for 48 hour tracked delivery took about 5 days to arrive and when I asked for a refund on the postage I was told in a polite way that it wasn't their problem. I understand the company doesn't control royal mail however I've had the occasional issue with postage in the past when ordering from other companies and they have refunded me & opened a dispute with royal mail. This is also how we deal with postage issues at the company I work for. I have seen no improvement in my dog from either the shampoo or spray. I dont hold out much hope for the supplement. I feel the customer service has been fairly naff so this has been my first & last order.”

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Posted 1 year ago

I'm really sorry to hear that you've had a negative experience with Herbal Dog Co & would like to assure you that that is not what we aim for. Unfortunately, once a parcel has left our depo, unless it is lost, we are still liable for the postage & I'm sure you can appreciate that as a small business, we are unable to absorb that cost. If you have any issues with any of the products please get in touch with us via email at hello@herbaldogco.com & give us some more information about the issues you've experienced & we can then help you further.

Posted 1 year ago

Herbal Dog co is rated 4.5 based on 1,096 reviews