Hampshire Generators Reviews

Name: Hampshire Generators
Rating: 4.69

4.7 Rating 1,303 Reviews

92 %

of reviewers recommend Hampshire Generators

4.7

Based on 1,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Hampshire Generators 5 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver said it was lucky I was in when he called, because he was not allowed to leave it with a neighbour because the battery is considered toxic. It would have been nice to be informed when it was going to be delivered and even as little as supplying a tracking number. Not impressed with the service.”

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Posted 3 years ago

Thanks for leaving a review but could you let us know if you are unhappy with it being delivered and if there is something wrong with the item? All batteries are considered 'toxic' and should not be eaten.

Posted 3 years ago

“DPD promised delivery on Friday between 21.00 and 22.00 they emailed me at 22.15 cancelling delivery. When I tracked my parcel it was returned to their depot in Motherwell at 21.05. They obviously had no intentions to deliver. I am very disappointed and have heard nothing from DPD since”

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Posted 3 years ago

This looks like a review for DPD rather than us!

Posted 3 years ago

“They don’t cancel order if you request it and then leave you to return it at you’re own cost. You can get the items cheaper elsewhere so do that.”

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Posted 3 years ago

You told us you ordered the wrong item but would not send this item back - thanks for leaving a 1 Star review though! 👍

Posted 3 years ago

“Ridiculous customer service, rude personnel and appalling attitude. There was a problem with their online ordering portal where it did not copy the correct delivery address. After raising the issue with them the lady who dealt with my complaint did not want to believe me and instead insisted on charging me not one, but two additional shipping fees to divert the shipment when I should not be paying any as it is their system's fault. On top of all this, she was so rude to me and put the phone down in the middle of my sentence. I sent an email of complaint to their director, but I never heard from him either. My advice is to stay clear of Hampshire Generators if you are banking on after-sales service. They are happy to take your money, but after that, they do not want to know. However, there was one person worth mentioning who was very helpful at the start and he gave me good advice on which generator to buy.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review - we have checked this and see that you entered the wrong delivery address into your order - we worked hard to rectify this error but had to call this unit back and arrange a new delivery with the associated costs. Our staff are instructed to end calls where the customer is rude - we do not tolerate aggressive behavior towards our staff. We are proud to have the best customer service in this industry and our reviews show this to be the case!

Posted 3 years ago

“I've given a 1 star review for these reasons: I ordered a Generator and ATS from Hampshire Generators - the website said the ATS was out of stock, but took my payment anyway. I then had an email acknowledging the full order and notifying me that it was being processed. I heard nothing more until a logistics company called me to say they had a pallet for delivery - I asked if both items were on it as I didn't want to take delivery until I had both items - the delivery company couldn't tell me. I called Hampshire Generators and had to leave a message. I was called three days later (during the Queen's funeral!). They told me it was just the generator that was being delivered. It turned out it was coming direct from the manufacturer and Hampshire Generators blamed them. Hampshire Generators need a better system in place so that an order for more than one item is checked with the customer before any dispatch of separate items. I received no notice of any delivery schedule nor any email informing me items would be sent separately. This has caused me inconvenience and extra cost due to having to travel 3 hours to accept a partial delivery. Hampshire Generators appear to be just a 'front' company' holding no stock and taking no responsibility but happily taking my money in full! Nice business model!”

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Posted 3 years ago

“I received the jackery 500 on Saturday and I am disappointed as it doesn’t work. I charged it all night and it’s not holding the charge. I am waiting on a reply from jackery china to see what they are going to do about it after speaking to your customer service dept. It also had no media card or warranty card in the box . I hope to have a prompt solution to this. Thanks”

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Posted 4 years ago

This was all sorted out very quickly and this customer did another review giving us 5 stars!

Posted 3 years ago

“On assembly, the new petrol HY8000Ei Generator was found to have a major oil leak, due to a stray nut lodged in an underneath part of the engine. This will be the subject of an e-mail complaint/warranty claim (accompanied by photographs) which will be sent within the next few days.”

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Posted 4 years ago

Thanks for taking the time to leave a review - we don't have any record of this problem here so please contact us with full details and we will get it sorted for you.

Posted 4 years ago

“The generator I bought said, 'quiet as a fridge'. It makes a lot of noise and you have to use it where people are a long way from you. It generates very little power and certainly didn't live up to expectations. Very disappointed with the product and certainly wouldn't recommend it”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave a review and we are sorry you are disappointed with your generator. All generators make noise and some more than others but none are as quiet as a fridge and we don't describe any in that way. If you could point us to where this is it would be appreciated. The Champion Mighty Atom unit you purchased is rated at 2200 starting watts so is quite powerful (especially for the very low weight). If you think there is a problem with it then please contact us to discuss / get it fixed.

Posted 4 years ago

“ordering the Jackery Generator and Solar panel and paying in full was fine. It was when only the generator and the carry bag came but not the solar panel that I had to call customer service only to be told that the solar panel was out of stock. This was a total let down as I only ordered it thinking it would all come together. I was not told this when ordering and it was only put on line that it was out of stock after I complained. This was very disappointing as I was off to the outer Hebrides and needed the solar panel. It came whilst I was away. Not happy!”

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Posted 4 years ago

“Very bad after sales service have been left with a generator that starts on its own and with broken fuel cap Almost a scam”

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Posted 4 years ago

Thanks for leaving a review - we have checked this and see that your warranty claim was passed on to Champion (manufacturer's warranty) and we heard nothing from you at all after that. So assumed it was all sorted. To say we are a scam is a bit harsh!

Posted 4 years ago

“Order went well and initial follow up good. Very nice product. So why 1 star. When the generator did not arrive on the time specified. I initially had 2 or 3 calls with your customer services. I received totally wrong or incorrect shipping information. I was then directed to call your suppliers, shipping firms etc. it was a complete fiasco. Item finally arrived around 2 weeks late. It also came from a totally different shipping company than the one I was told to contact originally.”

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Posted 4 years ago

Hampshire Generators is rated 4.7 based on 1,303 reviews